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Cannot establish a network connection with server

I'm trying to perform a backup in a server where i've just installed the Windows Agent, but it shows me a message saying that BE cannot establish a network connection with the server.
I also disable the antivirus, firewall and checked the DNS and IP response.

Does anybody know how to fix it?

image_2019_05_29T15_31_41_574Z.png

beaccount.pngfileserver_administrators_list.png

 

Thanks.

Kaike

2 Replies

Re: Cannot establish a network connection with server

Try to ping both the server's from each other(from media server to remote and from reote to media), also try with FQDN.

Re: Cannot establish a network connection with server

try to add the hostname et ip@ of master server in 

C:\Windows\System32\drivers\etc (run as administator)

x.x.x.x   server_name

-restart the netbackup client service