Cannot extract mailbox messages from the Exchange backup.

[MaSaMM]

Hi,

We are facing this problem with Backup Exec 2010 R3 and SBS2008 Exchange server.

Exchange server is not logging any errors but Backup Exec Server is:

Backup Exec Alert: Job Failed
(Server: "F-STX200") (Job: "Backup 00015") Backup 00015 -- The job failed with the following error: Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.

And Backup Exec gives this error:

Error: e0000395 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
For additional information regarding this error refer to link V-79-57344-917

This seems to be exactly same problem as you have documented in support pages: http://www.symantec.com/docs/TECH68132

I've already tried removing agent and license and after rebooting i added exchange license and installed remote agent again, but this didn't work.

I also tried to create new backup job, but this didn't work either...

What could suddenly cause this problem when this job has been running nicely for months?

Matti

[CraigV]

Hi,

You might want to check out the TN below for help...

http://www.symantec.com/business/support/index?page=content&id=TECH128115

Thanks!

[Inti]

Hi, same Probleme here (BE 2010R2 on SBS 2008).

The Problem started appearing occationally after R3 inplace-Upgrade (from 2010 non-R2).

Error Code is also e0000395 . and detailed Error description is "-1032 The file cannot be accessed because the file is locked or in use. ".

This looks quite similar (except for the different error Code which I never saw before) to an old Case with similar Problems with 2010 and 2010-R2 until a Patch was released: https://www-secure.symantec.com/connect/forums/error-0xe0000393-v-79-57344-915-cannot-extract-mailbox-messages-exchange-backup .

I tried to excluse the Temp Dir as stated in TECH128115 but I doubt this will help.

Switching AOFO off (which shouln't matter for 2008 Installations anyway) let the Job rnu succesfully for one Day but the Error returned one Day after.

If I so a single Backup with just the Exchange Database (complete copy only as in the Jobs), it runs succesfully.

RAM usage is below 50% (18 GB RAM, about 60% free atm) and there is also plenty Disk space available.

[Rob_Walker]

I have this same problem in a Hyper-V server.  Fully patched and updated Backup Exec 2010 R3 running on Server 2008 parent.  SBS 2011 running as a VM with Windows, Exchange and Hyper-V agents.  I get this message about once a week and I am wondering if it has anything to to with our Trend Micro Worry Free Business Security Advanced installed on the SBS VM.

I looked at http://www.symantec.com/business/support/index?page=content&id=TECH128115 that indicates,

'This issue is resolved by excluding the Backup Exec temp directory C:\Temp\Backup Exec on the Exchange server from Anti-Virus active scan.'

I do not have a C:\Temp\Backup Exec folder on either the parent server (Hypervisor) or rhe SBS 2011 VM.  Any suggestion?  There is a configuration setting in  Trend Micro Worry Free Business Security Advanced that will aloow me to exclude folders.  Exchange is already excluded.

Thanks