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Cannot install BE 2010 Remote Agent

Not applicable

I cannot install the Backup Exec remote agent on several of my Windows 2003 R2 servers (running exchange 2007).

When I attempt to push the install from the media server it can fail (on installing .Net framework 2.0) but usually it succeeds - it does not notify that the remote machine requires a reboot. 

When I run the the deployment tool again the "Ready to install remote agent" message is displayed for the same servers that have been successfully deployed to...frustrating!

To try and ascertain the fault I have tried to install the remote agent locally from the media, the install halts with the below error displayed in a dialog box on screen:

Does anyone have any ideas??

There are a few points to note:

1) It was an attempted (remote agent) upgrade from 11d > 2010, as this never worked I manually uninstalled it - no help

2) To rule out .Net 2.0 I have uninstalled and reinstalled (this did mean dropping service pack 1) - no help

3) Windows installer has been upgraded to latest version - no help



Windows ® Installer. V 4.5.6001.22159

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options
 </package | /i> <Product.msi>
  Installs or configures a product
 /a <Product.msi>
  Administrative install - Installs a product on the network
 /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
  Advertises a product - m to all users, u to current user
 </uninstall | /x> <Product.msi | ProductCode>
  Uninstalls the product
Display Options
  Quiet mode, no user interaction
  Unattended mode - progress bar only
  Sets user interface level
  n - No UI
  b - Basic UI
  r - Reduced UI
  f - Full UI (default)
  Help information
Restart Options
  Do not restart after the installation is complete
  Prompts the user for restart if necessary
  Always restart the computer after installation
Logging Options
 /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
  i - Status messages
  w - Nonfatal warnings
  e - All error messages
  a - Start up of actions
  r - Action-specific records
  u - User requests
  c - Initial UI parameters
  m - Out-of-memory or fatal exit information
  o - Out-of-disk-space messages
  p - Terminal properties
  v - Verbose output
  x - Extra debugging information
  + - Append to existing log file
  ! - Flush each line to the log
  * - Log all information, except for v and x options
 /log <LogFile>
  Equivalent of /l* <LogFile>
Update Options
 /update <Update1.msp>[;Update2.msp]
  Applies update(s)
 /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
  Remove update(s) for a product
Repair Options
 /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
  Repairs a product
  p - only if file is missing
  o - if file is missing or an older version is installed (default)
  e - if file is missing or an equal or older version is installed
  d - if file is missing or a different version is installed
  c - if file is missing or checksum does not match the calculated value
  a - forces all files to be reinstalled
  u - all required user-specific registry entries (default)
  m - all required computer-specific registry entries (default)
  s - all existing shortcuts (default)
  v - runs from source and recaches local package
Setting Public Properties

Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.

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Portions of this software are based in part on the work of the Independent JPEG Group.



Level 6

You are seeing the error locally and remotely, so that gives me an indication that you may have an invalild DVD in some way. Can you try re-downloading the media, and if possible, verify that the checksum for the media matches?

Also, are you installing from a burned DVD, or did you extract the files from the iso using a tool, or some other method?

The message you are getting above is from MSI, a windows component we use to perform the installs on windows. Its an integrated tool to the system. So, that message means that MSI does not understand something we requested it to do. That leads me to believe it may be a problem with bad media, or the media is in a directory that is too deep. Try installing from the DVD directly if you haven't already to make sure the path is not an issue, if you have already done that, then try re-downloading the media and see if that resolves the issue.

Hope this helps.