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Cannot inventory tapes from Backup Exec 9d to 2010

Rahimjohar
Level 3

Upgraded Backup Exec from 9d to 2010, now cannot inventory tapes that were used to backup data. It Ques and when cancel "cancel pending" hanges. Other wise 2010 is working fine with backup and restore  

5 REPLIES 5

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi,


Check for an alert...that normally accompanies a Queued job. Right-click the job, and select: Respond to Alert and see what it says.

If there is no alert, go to Tools --> Options --> Catalogs and select the option to use storage-based catalogs...


Thanks!

Rahimjohar
Level 3

Thanks for prompt reply.

There are no alerts

Use stotage media-based catalouge is selected

Just a corection on abobe we have upgraded 2010 from 11d (not 9d sorry)

AmolB
Moderator
Moderator
Employee Accredited Certified

Check the event viewer's system log for any error message

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...OK, uncheck that selection and see if it helps...

Rahimjohar
Level 3

Unchecking Storage base did not help

There is nothing in the Event log that suggest any thing.

To clear Cencel Pending I have to restart all Backup Exec services, what is odd after restarting Backup Exec services when I go back to Devices I can see the Tape that I was inventorying and can browse files and folders from that tape.