Cannot push or otherwise communicate with Backup Exec 2014 Remote Agent for Windows. Receive error: 0xe00086ce - Backup exec cannot connect to the remote computer.

[vovocals]

http://www.symantec.com/business/support/index?page=content&id=tech224348

hi people

am having this exact problem from the link above

i have disabled firewall

network connection is now ok

i can re-add the server

but when i try to push the agent. i get those errors

whats the actuall cause of this.

[CraigV]

...if there is an antivirus installed on the remote server, stop and disable it and try again.

Otherwise try a manual installation:

http://www.symantec.com/business/support/index?page=content&id=TECH179142

Thanks!

[SSR_7767]

Is the NIC cards up to date?

It should be at least 7.8.50.0 (D) or later.

[vovocals]

which nic card?

the one on the backup exec server? or on the remote computer?

[vovocals]

i just updated the nic of my ml310e g8 server still d same thing

[VJware]

Can you post the install log ? Thanks.

Does a local install of RAWS complete successfully ?

[VJware]

Not the job log. The install logs which are located at %ProgramData%\Symantec\Backup Exec\Logs

There would be a Bkupinst2014.htm & a RAWSinst2014.htm log.

[VJware]

Based upon the above log, pls ensure the following:

1) WMI service is started and set to Automatic.

2) Enable remote WMI requests using these steps:

On the target server, go to Administrative Tools > Computer management.
Expand 'Services and Applications',
Right Click for Properties on 'WMI Control'.
Select the Security tab.
Click on Security button.
Add the account that is used during the installation of the Backup Exec Remote agent for Windows Systems.
Check Remote Enable for the user/group that will be requesting WMI data.

3) Grant DCOM rights per this KB - http://msdn.microsoft.com/en-us/library/aa393266%28VS.85%29.aspx

Retry push install then.

[vovocals]

done exactly as u said but am still having thesame issue

[VJware]

Did you enable WMI and DCOM and assign permissions as mentioned in the above KBs ?

If yes, this log file still points to WMI access denied. Perhaps, you could try a local install of the remote agent instead.

[vovocals]

WMI was already started. i just added the tteam acct to it. the DCOM config was set up already.. i might as well just try the manual install.

the agent was previously installed earlier. i just wanted to update it because my backup kept failing with end of file error reached

[VJware]

If the agent is already installed, then try this KB for applying just the updates - http://www.symantec.com/business/support/index?page=content&id=TECH70657

[vovocals · Accepted solution]

using the built in administrator username and password seems to work rather than using a created username and password even though i assigned it administrative rights

[vovocals]

mmmm

[vovocals]

Bkupinst2014.htm

i hv attached d above file

but i cannot find RAWSinst2014.htm log. in d same location

[vovocals]

iiiii

[vovocals]

ooooo