03-09-2020 12:02 AM
Hi all,
When we tried to restore the items from the backup. it have error "Error : e0000388 - Cannot log on to EWS with the specified credentials. Review the resource credentials for the job, and then run the job again."
I checked the system account assigned required permission and not hidden as the document "https://www.veritas.com/support/en_US/article.100008492" . But the error still exist
Best Regards
Andy
03-09-2020 06:40 PM
So you have met all the following requirements from above link?
03-10-2020 02:01 AM
Yes. Checked all of the 8 requirements are met
And also the Role and ThrottlingPolicy as below document:
https://www.veritas.com/support/en_US/doc/59226269-99535599-0/v83845105-99535599
Thanks
03-10-2020 06:07 PM
What is your backup exec and exchange version?
Seem 20.6 will fix the problem
https://www.veritas.com/support/en_US/article.100046761
Error from EWS_Output log:
Error : System.Net.WebException: The remote server returned an error: (401) Unauthorized.
at System.Net.HttpWebRequest.GetResponse()
at
Microsoft.Exchange.Management.SystemConfigurationTasks.ServiceValidatorBase.InternalInvoke()
at Microsoft.Exchange.Management.SystemConfigurationTasks.ServiceValidatorBase.Invoke()
03-12-2020 01:28 AM
But my backup exec is version 15, and the exchange is 2013
03-18-2020 02:26 AM
Anyone have idea?
03-19-2020 02:01 AM
03-26-2020 08:23 PM
Hi Marianne
Yes. I checked both link.
The first link is it will fixed in 20.6, but my version is 15. Do version 15 cannot perform GRT restore in exchange 2013
The second link is related to exchange TLS. Our exchange disabled TLS and try the registry but not work
Thansk and Best Regards