Cannot update Maintenance License on BE dashboard

[kdeuser]

Hello,

I renewed maintenance contract and installed License file which is generated on myVeritas. On Dashboard it shows still maintenance contract is 0 days. I tried to install license again but it says "The Entitlement ID that you entered is already registed."

Yes, I did restartting BE16, removed old license from Windows folder then install newer License file, but BE says somehow "The Entitlement ID is invalid". What is BE saying ???

I need your ideas else....

Thank you.

[sbora]

Can you remove the license fileand re-add it? Refer to https://www.veritas.com/support/en_US/article.100027198 on how to remove the slf files. Once done run the install wizard and add the slf file(s).