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Cant start Backup exec 2010R3

ArTuRiX
Level 2

Hi all

I tried some solutions but with no success

In win errors is :

The Backup Exec Server Service did not start.  An internal error (10) occurred in object 13.

 

Server:XXXXXXXXX, Service:BackupExecAgentBrowser failed to start.
Error: (1068) - The dependency service or group failed to start.

 

Restarting de services:

Error starting the service Backup Exec Agent Browser on XXXXXXXX

 

Any help please

6 REPLIES 6

ArTuRiX
Level 2

E:\Program Files\Symantec\Backup Exec>beserver.exe -console
[7448] 01/14/15 18:01:57 -1 Starting beserver console application
[2488] 01/14/15 18:01:57 -1 Starting Service: BackupExecRPCService
[2488] 01/14/15 18:01:57 -1 Entered RpcXfaceServiceMain.
[2488] 01/14/15 18:01:57 -1 Sending start status to scm. (hint 300000)..
[2488] 01/14/15 18:01:57 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 1 wait hint: 300000
[2488] 01/14/15 18:01:57 -1 Checking service rights and pending reboots.
[2488] 01/14/15 18:01:57 -1 Checking for pending install reboot.
[2488] 01/14/15 18:01:57 -1     Pending install reboot not detected.
[2488] 01/14/15 18:01:57 -1 Checking to see if start up checks have been disabled.
[2488] 01/14/15 18:01:57 -1 No start up checks have been disabled.
[2488] 01/14/15 18:01:57 -1 Opening process token.
[2488] 01/14/15 18:01:57 -1 Getting token SID.
[2488] 01/14/15 18:01:57 -1 Got current SID: 'S-1-5-21-2015015907-3907056722-3435316330-1002'.
[2488] 01/14/15 18:01:57 -1 Checking for local system account.
[2488] 01/14/15 18:01:57 -1 Got local system SID: 'S-1-5-18'.
[2488] 01/14/15 18:01:57 -1 Not running as local system account.
[2488] 01/14/15 18:01:57 -1 Checking for admin privileges.
[2488] 01/14/15 18:01:57 -1     Current user does have admin privileges.
[2488] 01/14/15 18:01:57 -1 Checking for specific required rights.
[2488] 01/14/15 18:01:57 -1     Checking for 'Backup Files and Directories' privilege.
[2488] 01/14/15 18:01:57 -1             LookupPrivilegeValue( ) found privilege.
[2488] 01/14/15 18:01:57 -1             Privilege is enabled.
[2488] 01/14/15 18:01:57 -1     Checking for 'Restore Files and Directories' privilege.
[2488] 01/14/15 18:01:57 -1             LookupPrivilegeValue( ) found privilege.
[2488] 01/14/15 18:01:57 -1             Privilege is enabled.
[2488] 01/14/15 18:01:57 -1     Checking for 'Create a Token Object' privilege.
[2488] 01/14/15 18:01:57 -1             LookupPrivilegeValue( ) found privilege.
[2488] 01/14/15 18:01:57 -1             ERROR: AdjustTokenPrivileges( ) could not enable privilege ( 0x514 ).
[2488] 01/14/15 18:01:57 -1     Checking for 'Manage Auditing and Security Log' privilege.
[2488] 01/14/15 18:01:57 -1             LookupPrivilegeValue( ) found privilege.
[2488] 01/14/15 18:01:57 -1             Privilege is enabled.
[2488] 01/14/15 18:01:57 -1     Checking for 'Take ownership of files and other objects' privilege.
[2488] 01/14/15 18:01:57 -1             LookupPrivilegeValue( ) found privilege.
[2488] 01/14/15 18:01:57 -1             Privilege is enabled.
[2488] 01/14/15 18:01:57 -1     Not checking for 'Act as part of the operating system' privilege as it is not needed for this enviro
nment.
[2488] 01/14/15 18:01:57 -1 Initializing ACE...
[2488] 01/14/15 18:01:57 -1 Cblmanger, shutdown Immenient: started.
[2488] 01/14/15 18:01:57 -1 Cblmanger, shutdown Immenient: complete.
[2488] 01/14/15 18:01:57 -1 Cblmanger, check shutdown Ready: started.
[2488] 01/14/15 18:01:57 -1 Cblmanger, check shutdown ready: complete.
[2488] 01/14/15 18:01:58 -1 Initializing work queue...
[2488] 01/14/15 18:01:58 -1 Read from Registry: DBTimeoutInSec=30 ServerInternal=0x0
[2488] 01/14/15 18:01:58 -1 Server Connection String = Application Name=BEWS Server;Provider=SQLOLEDB.1;Integrated Security=SSPI;Per
sist Security Info=False;Initial Catalog=BEDB;Data Source=LUSOTUR1\BkupExec;Locale Identifier=1033;
[2488] 01/14/15 18:01:58 -1 Initializing Persistent Store (LUSOTUR1\BkupExec, BEDB, Backup Exec Server, 30 seconds)...
[2488] 01/14/15 18:01:58 -1 Attemp to GetMyPartition ComputerName=XXXXXXXXXXX PartitionID=0 PartitionGUID=9368cc43-0940-4160-81f3-663cd
45a6662
[2488] 01/14/15 18:01:58 -1 InitializePartition() Data partition ID from registry=0
[2488] 01/14/15 18:01:58 -1 GetMyPartition() Data partition to use for 'XXXXXXXXXXX' is 0
[2488] 01/14/15 18:01:58 -1 InitializePartition() returning 0x0
[2488] 01/14/15 18:01:58 -1 Successfully GetMyPartition ComputerName=XXXXXXXXXXX PartitionID=0 PartitionGUID=9368cc43-0940-4160-81f3-66
3cd45a6662 OldComputerName=XXXXXXXXXXX
[2488] 01/14/15 18:01:58 -1 InitializePartition() ok, partitionID=0, oldComputerName=XXXXXXXXXXX
[2488] 01/14/15 18:01:58 -1 Creating Business Objects...
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 2 wait hint: 300000
[2488] 01/14/15 18:01:58 00 VSN BO Initialization succeeded.
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 3 wait hint: 300000
[2488] 01/14/15 18:01:58 -1 Server Configuration: Getting network configuration...
[2488] 01/14/15 18:01:58 -1 ServerConfigBO:GetFeatureText, The Unknown Option's ID is 97
[2488] 01/14/15 18:01:58 -1 ServerName:XXXXXXXXXXX, ActiveNodeName:,
InstanceName:BkupExec, DatabaseName:BEDB.
[2488] 01/14/15 18:01:58 01 Server Configuration: BEServer schema version checks OK.
[2488] 01/14/15 18:01:58 01 Server Configuration: Check eval option expiration workitem added.
[2488] 01/14/15 18:01:58 01 CServerConfigBO::GetFIPSVersionInfo() BECryptoGetCryptoLibraryVersionText()=OpenSSL FIPS 1.1.2
[2488] 01/14/15 18:01:58 01 CServerConfigBO::Initialize: starting telemetry thread
[2488] 01/14/15 18:01:58 01 Server Configuration: Initialization Complete.
[7332] 01/14/15 18:01:58 01 CServerConfigBO: Telemetry StartService failed (1056)

[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 4 wait hint: 300000
[2488] 01/14/15 18:01:58 02 Ownership: Initialization Complete.
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 5 wait hint: 300000
[2488] 01/14/15 18:01:58 03 JobManBO: starting initialization...
[2488] 01/14/15 18:01:58 03 JobManBO: initialization complete...
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 6 wait hint: 300000
[2488] 01/14/15 18:01:58 04 CAuditLogBO: Initialization completed.
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 7 wait hint: 300000
[2488] 01/14/15 18:01:58 05 AdammAdminBO: Initialization Start.
[2488] 01/14/15 18:01:58 05 AdammAdminBO: Initialization Complete.
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 8 wait hint: 300000
[2488] 01/14/15 18:01:58 -1 LoginAccount: Initialization Started. BO=6.
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Update() - Parent = NULL , Entity = CREDENTIAL_ENTITY
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVICE
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - hr = 0x0
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Update() - Parent = NULL , Entity = CREDENTIAL_ENTITY
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVICE
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - hr = 0x0
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Update() - Parent = NULL , Entity = CREDENTIAL_ENTITY
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVICE
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - hr = 0x0
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Update() - Parent = NULL , Entity = CREDENTIAL_ENTITY
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVICE
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - hr = 0x0
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Update() - Parent = NULL , Entity = CREDENTIAL_ENTITY
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVICE
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - hr = 0x0
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Update() - Parent = NULL , Entity = CREDENTIAL_ENTITY
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVICE
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - hr = 0x0
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Update() - Parent = NULL , Entity = CREDENTIAL_ENTITY
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVICE
[2488] 01/14/15 18:01:58 05 AdammAdminBO::Get() - hr = 0x0
[2488] 01/14/15 18:01:58 06 LoginAccount: Initialization Complete. BO=6.
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 9 wait hint: 300000
[2488] 01/14/15 18:01:58 07 Resource: Initialization Complete.
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 10 wait hint: 300000
[2488] 01/14/15 18:01:58 08 ServersBO: Initialization Complete.
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 11 wait hint: 300000
[2488] 01/14/15 18:01:58 09 CMediaServerPoolBO: Initialization completed.
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 12 wait hint: 300000
[2488] 01/14/15 18:01:58 10 ScriptMgrBO: Initialization Started. BO=10.
[2488] 01/14/15 18:01:58 -1 Operation: Verify default availability window.
[2488] 01/14/15 18:01:58 -1 Operation: success.
[2488] 01/14/15 18:01:58 10 **** THE SCRIPT MANAGER IS NOT ENFORCING NDMP backup selection restrictions ****
[2488] 01/14/15 18:01:58 10 ScriptMgrBO: Initialization Complete.
[2488] 01/14/15 18:01:58 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 13 wait hint: 300000
[2488] 01/14/15 18:01:58 11 MessageQueue: Initialization Started.
[2488] 01/14/15 18:01:58 11 MessageQueue: Shrinking DAT files.
[2488] 01/14/15 18:01:58 11 MessageQueue: Start Dump of Original File.
MSGQ Data File: 0: msgq0000000000.dat
[2488] 01/14/15 18:01:58 -1
Entering CMQBO : DumpMsgQContents.
MSGQ Data File: 0: msgq0000000000.dat
[2488] 01/14/15 18:01:58 -1 There are 1 allocated items in the machine's memory pool.
[2488] 01/14/15 18:01:58 -1 There are 0 allocated items in the queue's memory pool.
[2488] 01/14/15 18:01:58 -1 There are 0 allocated items in the message's memory pool.
[2488] 01/14/15 18:01:58 -1
The ?? allocator is NOT full.
[2488] 01/14/15 18:01:58 -1
NextMsgID:610496164,  OrigMsgID:610496164.
[2488] 01/14/15 18:01:58 -1 No machine data found.
[2488] 01/14/15 18:01:58 -1 Leaving CMQBO : DumpMsgQContents
MSGQ Data File: 0: msgq0000000000.dat
[2488] 01/14/15 18:01:58 -1
NextMsgID:610496164,  OrigMsgID:610496164.
Sorted: 0: msgq0000000000.dat
MSGQ Data File: 0: msgq0000000000.dat
[2488] 01/14/15 18:01:58 -1 CMsgReader, Rewriting data but no machine records were read in.
[2488] 01/14/15 18:01:58 11 MessageQueue: Start Dump of new MODIFIED file.
[2488] 01/14/15 18:01:58 -1
Entering CMQBO : DumpMsgQContents.
MSGQ Data File: 0: msgq0000000000.dat
[2488] 01/14/15 18:01:59 -1 There are 1 allocated items in the machine's memory pool.
[2488] 01/14/15 18:01:59 -1 There are 0 allocated items in the queue's memory pool.
[2488] 01/14/15 18:01:59 -1 There are 0 allocated items in the message's memory pool.
[2488] 01/14/15 18:01:59 -1
The ?? allocator is NOT full.
[2488] 01/14/15 18:01:59 -1
NextMsgID:610551964,  OrigMsgID:610496164.
[2488] 01/14/15 18:01:59 -1 No machine data found.
[2488] 01/14/15 18:01:59 -1 Leaving CMQBO : DumpMsgQContents
[2488] 01/14/15 18:01:59 11 MessageQueue: Shrinking DAT files Completed.
[2488] 01/14/15 18:01:59 01 No archive option installed. EV Embedded status defaults to true and not supported version.
[2488] 01/14/15 18:01:59 11 MessageQueue: OptionDDMUsable false
[2488] 01/14/15 18:01:59 11 MessageQueue: Not licensed for DDM.
[2488] 01/14/15 18:01:59 11 MessageQueue: Initialization Complete.
[2488] 01/14/15 18:01:59 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 14 wait hint: 300000
[2488] 01/14/15 18:01:59 12 Djm: ComputerName:XXXXXXXXXXX, NodeName:XXXXXXXXXXX. CASServer:.  ssoState:0, ssoPrimaryServer:.

[2488] 01/14/15 18:01:59 01 No archive option installed. EV Embedded status defaults to true and not supported version.
[2488] 01/14/15 18:01:59 01 ServerConfigBO:GetFeatureText, The Unknown Option's ID is 97
[2488] 01/14/15 18:01:59 12 Djm: pMMSFeature is NOT installed, setting mmsUsable FALSE.
[2488] 01/14/15 18:01:59 12 Djm: pCASOFeature is null, casoUsable set to FALSE.
[2488] 01/14/15 18:01:59 12 Djm: mmsUsable is FALSE, so setting DjmEnabled to FALSE.
[2488] 01/14/15 18:01:59 12 Djm 3: DjmMgr:0, DjmClient:0.

[2488] 01/14/15 18:01:59 12 CDjmBO, CreatingMediaServer, Local: XXXXXXXXXXX.
[2488] 01/14/15 18:01:59 01 No archive option installed. EV Embedded status defaults to true and not supported version.
[2488] 01/14/15 18:01:59 01 ServerConfigBO:GetFeatureText, The Unknown Option's ID is 97
[2488] 01/14/15 18:01:59 01 No archive option installed. EV Embedded status defaults to true and not supported version.
[2488] 01/14/15 18:01:59 01 ServerConfigBO:GetFeatureText, The Unknown Option's ID is 97
[2488] 01/14/15 18:01:59 12 DjmBO, Initialize, Not a CASO and NOT an MMS, deleting all DJM MsgQ for this machine.
[2488] 01/14/15 18:01:59 11 CMQBO : Validate() (XXXXXXXXXXX)-(DjmJRQ) Unknown Error !!!
[2488] 01/14/15 18:01:59 -1 Error(11/77): -536837656:XXXXXXXXXXX
[2488] 01/14/15 18:01:59 12 CQueueWrapper: DestroyQ,  Failed delete: LUSOTUR1, DjmJRQ, 0xe00081e4.
[2488] 01/14/15 18:01:59 11 CMQBO : Validate() (XXXXXXXXXXX)-(DjmStatQ) Unknown Error !!!
[2488] 01/14/15 18:01:59 -1 Error(11/77): -536837656:XXXXXXXXXXX
[2488] 01/14/15 18:01:59 12 CQueueWrapper: DestroyQ,  Failed delete: XXXXXXXXXXX, DjmStatQ, 0xe00081e4.
[2488] 01/14/15 18:01:59 11 CMQBO : Validate() (XXXXXXXXXXX-(DjmVsnQ) Unknown Error !!!
[2488] 01/14/15 18:01:59 -1 Error(11/77): -536837656:XXXXXXXXXXX
[2488] 01/14/15 18:01:59 12 CQueueWrapper: DestroyQ,  Failed delete: XXXXXXXXXXX, DjmVsnQ, 0xe00081e4.
[2488] 01/14/15 18:01:59 11 CMQBO : Validate() (XXXXXXXXXXX)-(DjmJobQ) Unknown Error !!!
[2488] 01/14/15 18:01:59 -1 Error(11/77): -536837656:XXXXXXXXXXX
[2488] 01/14/15 18:01:59 12 CQueueWrapper: DestroyQ,  Failed delete: LUSOTUR1, DjmJobQ, 0xe00081e4.
[2488] 01/14/15 18:01:59 11 CMQBO : Validate() (XXXXXXXXXXX)-(DjmAlrQ) Unknown Error !!!
[2488] 01/14/15 18:01:59 -1 Error(11/77): -536837656XXXXXXXXXXX
[2488] 01/14/15 18:01:59 12 CQueueWrapper: DestroyQ,  Failed delete: XXXXXXXXXXX, DjmAlrQ, 0xe00081e4.
[2488] 01/14/15 18:01:59 11 CMQBO : Validate() (XXXXXXXXXXX)-(DjmMms2Cas) Unknown Error !!!
[2488] 01/14/15 18:01:59 -1 Error(11/77): -536837656:XXXXXXXXXXX
[2488] 01/14/15 18:01:59 12 CQueueWrapper: DestroyQ,  Failed delete: XXXXXXXXXXX, DjmMms2Cas, 0xe00081e4.
[2488] 01/14/15 18:01:59 11 CMQBO : Validate() (XXXXXXXXXXX)-(DjmJobViewQ) Unknown Error !!!
[2488] 01/14/15 18:01:59 -1 Error(11/77): -536837656:XXXXXXXXXXX
[2488] 01/14/15 18:01:59 12 CQueueWrapper: DestroyQ,  Failed delete: XXXXXXXXXXX, DjmJobViewQ, 0xe00081e4.
[2488] 01/14/15 18:01:59 12 DjmBO=12. : Initialization Complete.
CASO:0, APPO:0, DjmEnabled:0, Mgr:0, Clt:0, CasoServer:. nRetval=0x0.
[2488] 01/14/15 18:01:59 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 15 wait hint: 300000
[2488] 01/14/15 18:01:59 13 Reports: Using default language = _EN

[2488] 01/14/15 18:01:59 13 Reports: Initialize for language = 1

[2488] 01/14/15 18:01:59 13 Reports: Setting remote server locations.
[2488] 01/14/15 18:01:59 13 Reports: Loading any new reports.
[2488] 01/14/15 18:01:59 13 Reports: Report Engine started.
[2488] 01/14/15 18:01:59 13 Reports: Initializing CRF.
[2488] 01/14/15 18:01:59 13 Reports: Initializing CRF Failed. ERROR CReportsBO::Initialize()

[2488] 01/14/15 18:01:59 -1 Business Object 13 failed to initialize:10
[2488] 01/14/15 18:01:59 -1 RpcXfaceServiceMain: InitializeBOs() failed, BO:13, nRet:10

 

lmosla
Level 6

check your services in Windows and make sure they are running as the following: 

•Backup Exec Agent Browser server: start up type - Automatic and logon as Domain\Username
•Backup Exec Job Engine Service: start up type - Automatic and logon as Domain\Username
•Backup Exec Server Service: start up type - Automatic and logon as Domain\Username
•Backup Exec Device and Media service: start up type - Automatic and logon as Domain\Username
•Backup Exec Remote Agent servicestart up type - Automatic and logon as local system account
•SQL Server (BKUPEXEC) - Automatic startup and log on as Local System account
then verify the password by going to properties click on Log on and re enter the password of the 'Username" (same as the System Default Logon for BackupExec)

Restart the services. 
 

EDIT: adding

also, make sure you are upto the most recent level of Backup Exec 2010R3  through Live Updates and with the most recent updated agent pushed out to your remote servers

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...open up BEutility.exe and run a repair of the BED as well if you haven't done so.

Thanks!

VJware
Level 6
Employee Accredited Certified

The error is over here ~

[2488] 01/14/15 18:01:59 13 Reports: Using default language = _EN

[2488] 01/14/15 18:01:59 13 Reports: Initialize for language = 1

[2488] 01/14/15 18:01:59 13 Reports: Setting remote server locations.
[2488] 01/14/15 18:01:59 13 Reports: Loading any new reports.
[2488] 01/14/15 18:01:59 13 Reports: Report Engine started.
[2488] 01/14/15 18:01:59 13 Reports: Initializing CRF.
[2488] 01/14/15 18:01:59 13 Reports: Initializing CRF Failed. ERROR CReportsBO::Initialize()

[2488] 01/14/15 18:01:59 -1 Business Object 13 failed to initialize:10
[2488] 01/14/15 18:01:59 -1 RpcXfaceServiceMain: InitializeBOs() failed, BO:13, nRet:10

First, run a repair of Backup Exec using the installation DVD and run a repair of .NET as well. Secondly, if running an AV, set it to exclude from scanning the \Program Files\Symantec\Backup Exec and \ProgramData\Symantec directories.

Lastly, check if CRF reg key exists under HKLM\Software\Symantec or not. If it does, does a DWORD named "Port" with a value of decimal 7575 exist ? If not, create it and recheck.

 

 

Mai_Ali
Level 4
Accredited Certified

Verify the credential of account that use to run Backup Exec Services.

Also you can check below link

http://www.symantec.com/business/support/index?page=content&id=TECH161715

lmosla
Level 6

Hi Mai Ali, 

Have you tried to run the repair on the Backup Exec installation? refer http://www.symantec.com/docs/HOWTO98871

an Vivek's other previous suggestions?

If these fail to resolve the issue you may need to open a support ticket to have this further researched