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Catalog & restore failed.

Level 2
Dear Sir,
I have some problem about restore data when I test Disaster Recovery. Now I use Tape VS 40/80 with Cartridge 40/80. I bring cartridge to backup site and use Tape SDLT 220 catalog my data so it complete and after restore data 10% the job failed. I test by change Tape to SDLT 160/320 and catalog. The catalog job fail as description below. I found the catalog has exist already (I think it appear when catalog by SDLT 220) so I can restore data complete. I use backup exec 9.1 with sp1. Could you please to check my problem why it only catalog by SDLT 220 and use SDLT 160/320 for restore data?

Job Completion Status
Job ended: Thursday, March 17, 2005 at 4:48:56 PM
Completed status: Failed
Final error: 0x45d - The request could not be performed because of an I/O device error.

Final error category: Other Errors

Click an error below to locate it in the job log
Storage device "COMPAQ 1" reported an error on a request to space to end of data.

Error reported:
The request could not be performed because of an I/O device error.

Best regards,

Level 4

The issue youe are facing is due to the reason that the storage device driver did not receive a response from the storage device or the controller within a specific amount of time.

Please follow the the link given below to troubleshoot the issue :

If the issue persist try performing backup and restore with a different media and verify the results.

Hope this will resolve the issue.

Level 6

This problem generally occurs due to hardware or some SCSI issue.
Follow the steps given below to resolve the issue.
1) Download and install latest Veritas driver from following link.
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)

2) Clean the drive with cleaning tape. Try using different tape (new tape).

3) Try performing erase operation.

4) Download and install latest firmware from backup device manufacturer's web site.

5) Stop "Removable storage" service and change startup type to manual.

Following technote might be useful for you.

Kindly update after the following steps.


NOTE: If we do not receive your intimation within two business days, this post would be assumed answered and archived.

Level 6
Archiving the post as per our previous reply