Catalogue Operation has failed

[cboothe]

Hi All

I've spent a few hours searching and trying different methods online to try and get our Tape Cataloge process to work.

We have some LTO5 Tapes that were used to backup information in Backup Exec 2010. Since these tapes were used we have upgraded to Backup Exec 2012 (service Pack 4). At first I though tthe catalogue process was failing because of this, but further investigation I can see that it is failing on tapes that have only been used in Backup Exec 2012

When trying to cataloge the tapes after an inventory the job is failing and is producing these error messages:

Job ended: 04 June 2014 at 20:23:52
Completed status: Failed
Final error: 0xe00084b7 - A backup set was created which contains no data. See the job log for details.
Final error category: Job Errors

For additional information regarding this error refer to link V-79-57344-33975#

Catalog- sanapp2.progressrail.com\WHATSUP 
Null backupset.  Possible reason:

Cataloging SW Compressed ArcServe Tape. Backupexec does not support this operation

In regards to the above message, we are using Compresson on Hardware using our Dell Powervault TL4000 drive.

I have tried following this support article but it makes no difference: http://www.symantec.com/business/support/index?page=content&id=TECH142684

I dont have much hair but the little I do have, im slowly starting to pull out.  Would appreciate it if anyone could share some information on this.

Thanks

Craig

[CraigV · Accepted solution]

Hi Craig,

This is the link you should be looking at:

http://www.symantec.com/business/support/index?page=content&id=TECH23135

Thanks!

[jrg1]

After trying all the recommended steps, I was still gettiing the 0xe000900 error message in Backup Exec 2014 when trying to build a catalog, so now I'm trying it in BE16. Does anyone know if (1) The problem is solved in this latest release, and/or (2) if it exists in earlier ones (2012 or 2014)?