11-19-2012 04:24 PM
Hi,
We are currently experiencing "completed with exceptions" on our backup job status, on job logs, here are the exceptions
Backup- \\"servername"\System?State \\"servername"\System?State VSS Snapshot warning. File c:\windows\system32\wsmprov.dll is not present on the snapshot. VSS Snapshot warning. File c:\windows\system32\wsmcl.dll is not present on the snapshot. VSS Snapshot warning. File c:\windows\system32\corpol.dll is not present on the snapshot. VSS Snapshot warning. File c:\windows\system32\mstime.dll is not present on the snapshot.
As a workaround, we created a blank file using the filenames listed above. This method worked and completed the backup job but creating those files caused the server to hang up on reboot. Is there any other options to fix this error? thank you very much for replies in advance.
11-26-2012 09:42 AM
You have already done the suggested work around. You might try recreating the job and verifying that the files in questions are not in the selection list. Additionally you may want to contact the venders that the files belong to for removal / cleanup instructions ... view reading below
http://www.symantec.com/docs/TECH126412
11-26-2012 06:32 PM
you may want to contact the venders that the files belong to for removal / cleanup instructions
If you have done some research, you would have known that the missing files are Windows components. How do you propose that they be removed?
12-12-2012 05:33 PM
Thanks for your replies, I have recreated the job, recreated selections, but this 4 exceptions still occur, this 4 files are i think Windows components which are removed after windows update. This issue is still not resolved, any other suggestions? thanks in advanced
12-12-2012 05:50 PM
You can try searching the registry and delete any references to these modules.
01-28-2013 11:10 PM
Hi,
This problem occurs if registry entries remain from a program that was uninstalled. If the program was not uninstalled successfully, the System Writer may list files to be backed up even though the files have been deleted.