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Completed status: Completed with exceptions

gunmail
Level 2
Hi,

Does anyone receive the above message after a full backup.
When i went into the message it shows these:

Unable to open the item \\SERVER-NAME\C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat - skipped.

Unable to open the item \\SERVER-NAME\C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat - skipped.

We are on win2003 platform.

Is the message critical?

Thank you
3 REPLIES 3

Ameet_Thakkar
Level 6
Kindly refer the following:-


Completed with exceptions: If a file in use skipped, or a corrupted file was encountered during the operation, then the user will receive this job status.

Please check out the following technote link and the information given in the same.

Title:- Event ID 57755: "Backup Exec Alert: Job Complete Exceptions" is reported when a VERITAS Backup Exec (tm) job completes

http://seer.support.veritas.com/docs/252049.htm

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In view of the error message posted, kindly refer the following.

BITS (Background Intelligent Transfer Service) is a file transfer service that transfers files between a client and a server. Unlike other protocols that transfer files in the foreground, BITS transfers files in the background (default). Background transfers use only idle network bandwidth in an effort to preserve the user's interactive experience with other network applications, such as Internet Explorer. BITS does this by examining the network traffic, and using only the idle portion of the network bandwidth.

To identify that the services are running perform the following:
1. Go to Run | Services.msc
2. Background Intelligent Transfer Service (BITS) is running and shows status as started.



When the Background Intelligent Transfer Service (BITS) runs and a backup of the Drive:\Documents and Settings\All Users folder is performed the backup completes with the following files skipped.



BITS generates and uses the Qmgr0.dat and Qmgr1.dat files. The Background Intelligent Transfer Service (BITS) locks the Qmgr0.dat and Qmgr1.dat files, which makes the backup application unable to open and backup the files. Therefore, these files are skipped. This problem is not specific to Backup Exec, for these files also cannot be backed up using the NT Backup utility and other Windows backup applications.

It is not necessary to back up the Qmgr0.dat and Qmgr1.dat files. Therefore as a workaround, exclude the Qmgr0.dat and Qmgr1.dat files from backup as follows:

1. Log on to the computer as an administrator.


2. Click Start, and then click Run. The Run dialog box appears.


3. In the Open box, type regedt32, and then click OK.


4. Open the following registry subkey:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup


5. In the left pane, right-click FilesNotToBackup, point to New, and then click String Value.


6. Name the new entry BITS.


7. Double click the BITS entry. The Edit String dialog box appears.


8. In the Value data box, type the following value(Figure 2), and then press OK:


%AllUsersProfile%\Application Data\Microsoft\Network\Downloader\*
9. Close Registry Editor

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes As an additional information :- http://support.microsoft.com/default.aspx?scid=kb;en-us;839090
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We hope this helps.

gunmail
Level 2
Hi There,

Thank you for the reply. It works. Cheers.

Olan_Wilson
Level 3
In regards to excluding qmgr?.dat from the backups is it necessary to make these registry edits on every server where these files are being skipped or is doing it at the Backup Exec server sufficient? Also, I would have thought it would be easier to just add these two files to the Excludes list. I've tried adding "\\*\**\qmgr?.dat" and \\*\c:\winnt\profiles\all users\application data\microsoft\network\downloader\qmgr?.dat" to the Excludes list, but they aren't getting excluded. Any pointers on how to add them to the Excludes list or do I need to go with the editing the registry?Message was edited by:
owilson