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Creating a Azure Germany Storage account for Backup Exec - anyone successfull ?!

Has anyone used a Azure Germany Cloud Storage successfully and could provide some simple steps howto create a *working Storage account* ?

I tried all type of storage accoungs (V2, Blob, Classic).
I used the storage account name and key1 or key2.
I created a firewall rule to allow all traffic fro backup server to internet with no interference of firewall or traffic inspection.

BE 20.2 will not connect to azure germany.

Thanks

Jürgen

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Re: Creating a Azure Germany Storage account for Backup Exec - anyone successfull ?!

choose blob storage while creating the storage account and choose access tier as cool or hot. The account that will be used in BE should have the storageaccount name as the username and password can be key1 or 2. Azure germany is supported in BE since version 16 FP2.
https://download.veritas.com/resources/content/live/OSVC/100041000/100041309/en_US/be_20_hcl.html?__...

Please debug the issue with sgmon and attach the log.

Launch SGMON.exe from BE Install Path

From under debug tab -> capture -> select beserver, bengine, device and media (additionally choose verbose from settings -> device and media -> click Ok ). Ensure captue to file checkbox is selected as well.
Configure cloud storage. When the error appears on UI, go to BE Install path\Logs. Copy and attach the ServerHostname-SGMON.log

Note : https://www.veritas.com/support/en_US/article.100044307
https://www.veritas.com/support/en_US/article.100032993 (Its a netbackup document but if the error matches the same steps can be followed. The cacert.pem file is present in BE Install Path in BE)

4 Replies
Accepted Solution!

Re: Creating a Azure Germany Storage account for Backup Exec - anyone successfull ?!

choose blob storage while creating the storage account and choose access tier as cool or hot. The account that will be used in BE should have the storageaccount name as the username and password can be key1 or 2. Azure germany is supported in BE since version 16 FP2.
https://download.veritas.com/resources/content/live/OSVC/100041000/100041309/en_US/be_20_hcl.html?__...

Please debug the issue with sgmon and attach the log.

Launch SGMON.exe from BE Install Path

From under debug tab -> capture -> select beserver, bengine, device and media (additionally choose verbose from settings -> device and media -> click Ok ). Ensure captue to file checkbox is selected as well.
Configure cloud storage. When the error appears on UI, go to BE Install path\Logs. Copy and attach the ServerHostname-SGMON.log

Note : https://www.veritas.com/support/en_US/article.100044307
https://www.veritas.com/support/en_US/article.100032993 (Its a netbackup document but if the error matches the same steps can be followed. The cacert.pem file is present in BE Install Path in BE)

Re: Creating a Azure Germany Storage account for Backup Exec - anyone successfull ?!

Thanks Gurvinder,

this was really a good help to get a bit closer to the problem.
Why does Veritas support can´t come up with such a good troubleshooting?

The Problem is not still solved, but i think ...

Veritas hasn´t done Quality right, the application doesn´t trust the certificate from D-Trust GmbH here in Germany.

'Azure: CAzureErrorHandler::~CAzureErrorHandler:<RETRY HISTORY> Retry#:[1] , Request Type = GET, Request URI = https://veritasbackupcl01.blob.core.cloudapi.de/?comp=list&maxresults=1, Error code string:[No error code string available]'
'Azure: CAzureErrorHandler::~CAzureErrorHandler: Printing history:<RETRY HISTORY> cURL error: 60(Peer certificate cannot be authenticated with given CA certificates), multi cURL error: 0(OK),

So my next steps would be to check if i can add the certifiacte as described here 

https://www.veritas.com/support/en_US/article.100032993

Thanks

Jürgen

Re: Creating a Azure Germany Storage account for Backup Exec - anyone successfull ?!

you can append the cert to cacet.pem and that should solve it. 

Re: Creating a Azure Germany Storage account for Backup Exec - anyone successfull ?!

Thanks,

i added both root ca and sub-ca to the cacert.pem and after a few second i see the azure cloud storage and the blob i created.

But this shows, that Veritas hasn´t tested against Azure Germany. 
Moderately qualitity

Thanks for the help