DAG backup keeps failing

[alanw098]

Hi,

I am having issues since upgrading the SP on our Exchange servers

The Dag was backin up with very few issues for a good few months (only got Backup Exec)

Running BackupExec 15 

Backup Exec Server: Version 14.2 Rev 1180 64-bit

Admin Console: Version 14.2 Rev 1180.1162 64-bit

keeps getting the following errors:

Job ended: 01 February 2016 at 23:33:36
Completed status: Failed
Final error: 0xe0008516 - The database specified for the snapshot was not backed up because the database was not mounted.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34070

Backup- VEX01.wright-bus.com
V-79-57344-34070 - Snapshot Technology: Initialization failure on: "Microsoft Information Store". Sn...

napshot technology error (0xE0008516): The database specified for the snapshot was not backed up bec...

Check the Windows Event Viewer for details
.

I have checked on the forum and tried restarting both servers in the DAG to get the VSS running.

Any help would be greatly appreaciated.

Cheers 

Alan

[CraigV]

What is the version of Exchange and it's SP, and have you made sure it is supported on the BE 2014 SCL?

https://www.veritas.com/support/en_US/article.TECH217478

Thanks!

[alanw098]

Hi Craig,

Running:

Exchange Server 2010
Microsoft Corporation
Version: 14.03.0279.002

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

OS Name:                   Microsoft Windows Server 2012 Datacenter
OS Version:                6.2.9200 N/A Build 9200
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Member Server
OS Build Type:             Multiprocessor Free
BIOS Version:              Phoenix Technologies LTD 6.00, 22/10/2013

Which is on the list 

And checked both exchange boxes on the same version etc.

Cheers,

Alan

[CraigV]

...have you tried to restart the Exchange server perhaps? Is the Information Store mounted when the backup starts?

Thanks!

[VJware]

Do ensure AOFO is not enabled for the Exchange backup job.

Are all VSS writers (specifically the Exchange writer) in a stable state when you run "vssadmin list writers" command on the Exchange server ?

Is the Agent for Applications & Database license installed ?

Check for relevant events logged on the Exchange server during the time of backup as well.