09-18-2012 04:14 PM
I'll start with Symantec Support has been hit and miss with me.
This time it's horrendous.
Problem:
I'm trying to restore DFS data from DEDUP storage. The job was created from scratch after the 2012 upgrade. However I get an error the same as this - http://www.symantec.com/docs/TECH184089 which relates to ugrading jobs from 2010 to 2012.
The data is all there when I browse through the backups and it seems to be only an issue with the restore function. I had done some data validation a few months ago without issue.
Any help would be appreciated as Symantec seems to have no staff.
Restore- Server The Shadow Copy Components file system has been modified to contain only user-defined data, such as ... The Shadow Copy Components file system has been modified to contain only user-defined data, such as ...
09-19-2012 01:10 AM
Looks like this is a known issue - https://www-secure.symantec.com/connect/issues/no-restore-selection-are-available-successful-dfsr-data-backup-after-upgrading-be-2012
From the Backup & Restore tab, choose "Add" and add the DFSR server using its IP address (not the netbios nor the fqdn name either)...Once the server has been added, click on the "Restore" tab & pls re-check...
Lastly, as a customer you have a right to escalate the case. If you receive such a response, pls call Support and speak with a duty manager..
09-19-2012 11:52 AM
Thanks,
I can see my backup data, the problem is when I specify to restore to an alternate location. IE: G: on the backup server enclosure, it attempts to restore via a network path IE: \\Servername\Shadow?Copy?Components\DFSpath, instead of the root on H:
I also specifiy to not create the directory structure which it does create it.
Basically it's interpreting the restore job instructions incorrectly from what I see.
I finally got a callback from Support this morning and am working with a Tier 2 tech.
PS. The duty manager was supposed to call me back yesterday, but I never received a call.