DLO Agent Error "Failed to load configuration settings"

[Nik_Jones]

Hi All,

Do anyone know what the error message means ?

Failed to load configuration setttings
Error in the DLL

I've setup the user and the client as I have for other users and clients. I've unistalled and reinstalled the agent. The user has local admin rights.

Many thanks in advance...

Nik.

[shilpa_Pawar]

Hi,

Please go through the links mentioned below and try the steps mentioned.

-
http://support.veritas.com/docs/273308


- to perform a push install of the Desktop and Laptop Option agent in Backup Exec 10.0
http://support.veritas.com/docs/270174

-
http://support.veritas.com/docs/264952



Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[abe_rolick]

I too get the following error message when trying to run the DLO agent on a particular Windows XP machine:

DLO Desktop Agent
Failed to load configuration settings.
Error in the DLL (CQCNSOLDC2)

It's a fresh install of the latest DLO Agent. The same error gets reported for any user that uses that particular machine. All other PCs are working just fine.

The error message itself isn't very helpful, and I haven't found a single document that explains possible causes.

Thanks in advance

Abe Rolick
arolick@cequentgroup.com

[Deepali_Badave]

Hello,

As suggested in our earlier reply try uninstalling and reinstalling the dlo agent.

Refer the following technotes:

to perform a push install of the Desktop and Laptop Option agent in Backup Exec 10.0
http://support.veritas.com/docs/270174

-
http://support.veritas.com/docs/264952

We also suggest you to upgrade to BE v10.0 5520

Refer the following technote:-

http://support.veritas.com/docs/277181

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Deepali_Badave]

Hello,

Please update us on this issue.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.