DLO Agent don't back up some files

[Ivan_Ferrari]

Hi everybody,
my problem is that 1 PC with DLO Agent installed works correctly with files in "My Document" folder (in C:\ drive) but don't back up files from some folder of D:\ drive.
I've installed every patches from Veritas with "Veritas update" and already re-installed (2 times) the Client DLO Agent.
Any suggestion?
Thanks

[Rucha_Abhyankar]

Hello,

Please let us know what type of files are not being backed up. If you are trying to backup open files , then this option is not supported for the DLO Agent.


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[Ivan_Ferrari]

The problem concerning every type of file (ex.: *.txt, *.xls, *.doc, etc.) and the files are all closed.
It seems to be a problem regarding the indexing of the file changing, in fact when the user creates a new file in "My Document" folder the DLO Agent check and add the file for the next scheduled backup BUT if he do the same in a folder of D:\ drive the Agent doesn't add the file in the "Pending Files".

[Ajit_Kulkarni]

Hello,

There may be some rights issue for D:\ . If its there then try to give all the rights that are necesarry and check the results.

Regards,


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.