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DLO Failed To Load Configuration Settings

howardrb
Level 2
I did an update of Service Pack 1 for 11D (28878). When updating the DLO Desktop Agents I get the following error after running the DLO setup.exe.
 
V-139-32768-16389 Failed to load configuration settings.
 
I uninstalled the DLO completely from the affected work station and reinstalled. Once again I am getting the same error.
 
I believe some entries may be missing in the registery. Would some one give me the specifics of what should be in the registery.  If I'm chasing the wrong fix, please put me on the correct path. I have 4 more machines to update.
 
Thanks
4 REPLIES 4

Scott_P
Level 4
Employee Certified
Is this an upgrade or a fresh install?

In the registry, look for the DBInstance Name and let me know if it states  BKUPEXECDLO or BKUPEXEC.

Basically, you want to verify and make sure the DBInstance name shown on the XP workstation is correct.



Regards,
Scott

howardrb
Level 2
The registery shows BACKUPEXEC

Nexion
Level 2
V-139-32778-3706
 
"Failed to load configuration settings."
 

I’m getting a similar error starting DLO agent after install. This was an initial install however. Clicking the link on the error dialog box takes me to a Symantec search that has no results. I’ve reinstalled it with no change in symptom. Any ideas?

Nexion
Level 2
Oh, and I have these values in the registry...
 
DBInstance is BKUPEXEC
DBName is BE_DLO