DLO client install problems

[NeilB]

Hello,

I have installed the user and can see the users machine on the server.  The DLO agent is installed on the client computer but does not run.  Nor can I open the tray icon.

I have tried to reboot, uninstall, reinstall, repair etc but to no avail.  A repair stops with a "Fatal error occured during installation" but no more.

How can I troubleshoot this?  It was working well but all the clients stopped because of an invalid encryption key.  That is oanther mystery.  I have got one going again by deleting everything and reinstalling, but this one is a problem.

The client is Win 7 64bit.

Any suggestions appreciated.

Thanks. 

 - Neil B.

[newsolutionBE]

Hi

Any erorr code or any error in application tab of event viewer at same time could you please post them?

[Ajit_Jha]

Upload the Installation Log please

[Miguel_Caceres]

Hello Neilb,

Please Check on this link:

http://www.symantec.com/docs/HOWTO12380 

http://www.symantec.com/docs/HOWTO21792

[NeilB]

The installation looks OK but I found this.  What does it mean?

Executable:dloclientu.exe
Machine: xxxx
User: xxxxxx
Domain: xxxxxx
Principle user: \xxxxx
Principle domain:
Process domain: xxxxxxxx
Interactive User Name: xxxxxxx\xxxxxxx
Debug Mask: 0
Windows: 6.1.7601 Service Pack 1
Current directory: C:\Program Files (x86)\Symantec\Backup Exec\DLO
Windows directory: C:\Windows
System directory: C:\Windows\system32
Path: C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Wave Systems Corp\Gemalto\Access Client\v5\;C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\DLLShared\
11/18/11 09:06:50 dloclientu.exe 4388:  > client.cpp( 1545 )  -- LANGID == ENU --
11/18/11 09:06:57 dloclientu.exe 4388:  > client.cpp( 1789 )  BUILD INFO: DLO 342B44a 11/18/2011 9:06:57.671AM
11/18/11 09:07:05 dloclientu.exe 4388:  > errorreport.cpp( 294 ) FAILED ASSERTION: shadow\client\clientlib\spamfilter.cpp( line: 111 :( SUCCEEDED ( res )
11/18/11 09:07:05 dloclientu.exe 4388:  > errorreport.cpp( 294 ) FAILED ASSERTION: shadow\client\ClientUI\client.cpp( line: 319 :( SUCCEEDED ( res )
 

[VJware · Accepted solution]

Have you looked at http://www.symantec.com/docs/TECH76073 ?

[NeilB]

I seemed to have solved it.

Permissions on the share on the server where the backup was happening were not right.  I allowed the users change permission and it is fine now.

Phew!

Thanks for the interest ...

NB