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DLO disabling desktop clients!

smholden
Level 3
Hello all,
 
I've been using DLO for some time now, licensed for 200 clients.  I was getting some calls from end users to tell me the agent was showing up as disabled in the tray.  I jumped on the server to check for any alerts/errors, and when I opened the DLO console I received the following message:
 
"The free 5 user limit for the Desktop and Laptop Option has been reached. Please purchase the Desktop and Laptop Option to enable additional users."
 
I found this thread: https://forums.symantec.com/syment/board/message?board.id=115&message.id=17263 which suggests to remove all installed licenses in order to reset the server back to eval mode, if still within the 60days evaluation period.  I'm sure I'm outside this period.  My real fear is if I remove the DLO license key it will be uninstalled and I'll lose the entire setup (profiles, users, etc.) and have to start over.
 
Any ideas?  Thanks in advance!
 
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