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Veritas.com
Support

Debug Log

Shahin
Level 6

‎03-12-2020 01:34 AM

Hi,

We having an issue with one of our servers 2012 R2 with Hyper-v agent and BE 20. In past 2 weeks the C drive get full, we did check the files and it looks like that 100 GB log files get created in c\Program Files\Symantec\Backup Exec\RAWS\logs

I did check the registry of the probelamtic server and it looks like that this key CreateDebugLog has value of 1.

we did remved this key 3 times and reboot the server, but it come back and the C drive get fulled

any suggestion on how to disable this? we have this server for past 5 years and never this issue.

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3 REPLIES 3

Gurvinder
Moderator
Moderator
Employee Accredited Certified

‎03-12-2020 02:15 AM

Request you to open a case with tech support and we can review it.

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Shahin
Level 6
In response to Gurvinder

‎03-16-2020 05:54 AM

 I dont understand who telling to the BE agent to create debug files?? this is not enabled on the BE 20

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Gurvinder
Moderator
Moderator
Employee Accredited Certified
In response to Shahin

‎03-16-2020 06:57 PM - edited ‎03-16-2020 06:58 PM

Please message me the tech support case number if you got one open. Will take care of the rest.
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