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Dedup process - Error: 22

kimbulford
Level 1

Hi, I am trying to tune deduplication performance. When I try to see what the dedup process queue is doing, I get the following error.

C:\Program Files\Symantec\Backup Exec>crcontrol.exe --processqueueinfo
Error: 22:
BadValue : The system cannot find the file specified.
File     : (Registry)
Section  : Symantec\PureDisk\Agent
Entry    : Path
Reason   : Registry lookup failure, is the product properly installed?
Error: 22:
BadValue : The system cannot find the file specified.
File     : (Registry)
Section  : Symantec\PureDisk\Agent
Entry    : Path
Reason   : Registry lookup failure, is the product properly installed?
Error: 22:
BadValue : The system cannot find the file specified.
File     : (Registry)
Section  : Symantec\PureDisk\Agent
Entry    : Path
Reason   : Registry lookup failure, is the product properly installed?
Error: 22:
BadValue : The system cannot find the file specified.
File     : (Registry)
Section  : Symantec\PureDisk\Agent
Entry    : Path
Reason   : Registry lookup failure, is the product properly installed?
Error: 22:
BadValue : The system cannot find the file specified.
File     : (Registry)
Section  : Symantec\PureDisk\Agent
Entry    : Path
Reason   : Registry lookup failure, is the product properly installed?
Error: 22:
BadValue : The system cannot find the file specified.
File     : (Registry)
Section  : Symantec\PureDisk\Agent
Entry    : Path
Reason   : Registry lookup failure, is the product properly installed?
Busy   : no
Pending: no

Deduplication is still running, but not with great performance. I am not able to find anything on this particular error though. Anyone have suggestions?

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2 REPLIES 2

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

@kimbulford 

Please tell us which version of BE you are using? 

There have been major changes and improvements to the dedupe engine in recent BE versions.
So, important that we follow performance tuning guide for the appropriate BE version.

Gurvinder
Moderator
Moderator
Employee Accredited Certified

open the command prompt with run as administrator. Then execute that command.