09-28-2010 05:43 PM
I have a testing BE 2010 R2 server for VM backup testing. Appearently it is not accessiable by backup job anymore. When I check the event log,
event ID 7023, The Backup Exec PureDisk Filesystem Service service terminated with the following error:
Access is denied.
When I try to restart the service manually form the services, the same error appear.
I have also remove BE and reinstall twice but same error right after creation of the dedupe folder. May I know what should I do now?
09-28-2010 06:05 PM
...are you able to browse to your dedupe folder through Windows...?
09-28-2010 06:29 PM
Yes, I am able to access most of the subfolders under dedupe storage and dedupe DB folder. Any specific folder to test?
09-28-2010 08:00 PM
More than likely the PD server account that is created during the dedupe folder creation is messing with things.
When you delete the dedupe folder from within BE, make sure to also delete the user accounts on that server related to puredisk or pd.
09-28-2010 08:15 PM
thanks you but I don't find any PD related account at the local SAM. We used to have it at R1 but since we migrated to R2 there isn't like additional local account created anymore. The service is currently start with "local service" but keep failing.
09-29-2010 02:08 AM
That could very well be your problem. BE's services must run under a domain service account.
The following services must run under that domain account:
Backup Exec Agent Browser
Backup Exec Device & Media Service
Backup Exec Job Engine
Backup Exec Management Service
Backup Exec Server
The following services would run under a local account:
Backup Exec Error Recording Service
Backup Exec Agent for Windows Systems
My suggestion would be to create an account with at least Domain Admin priviledges. Once done, open up BEutility.exe, go to All Media Servers and right-click your server, and choose Change Service Account... Put the details (domain\account / password x 2) into the blanks, and let BE do the rest.
Once done, see if you can access your dedupe folder again...