Here is the solution that Dell gave me and the autoloader now works and is seen by both server and Symantec.
a) Set the autoloader to random mode instead of sequential.
b) Reboot the device.
c) When the autoloader is up and running restart the server (upload restart the device should now be listed under the medium changers section in device manager.
d) On the server run the BeUtility in the Symantec directory, select the option to repair the database.
e) Under computer management on the server go to Storage->Removable Storage and expand that group.
a) Remove any devices that have a red X on them.
f) Under services stop and disable the removable storage service.
g) Restart the services for Symantec Backup Exec.
h) Open backup exec and the autoloader should now be listed under the devices tab.
i) *If you have cleaning tapes install in the autoloader they recommend creating a partition for them and your data tapes.
j) Doing an inventory of the device should work fine now.
k) Restart the server.