08-07-2012 03:32 AM
How do you determine which updates LiveUpdate has installed? We installed one update last week and since then all deduplication backups are completing but failing to verify or restore (nice one Symantec for a minor upgrade). I need to determine which update it was so I can raise a support call to Symantec.
Also, how do you remove updates? And I'm kinda guessing the answer is - you can't...
Thanks, Rob
Solved! Go to Solution.
08-07-2012 07:21 AM
08-07-2012 03:40 AM
You haven't mentioned BE version. For BE2010 you may try below steps.
In BE console, click on Help->Install updates, this gives you a list of updates which are installed.
Other option is open control panel->add remove programs-> click on install updates option for
Symantec Backup Exec.You can remove\uinstall updates through add\remove programs.
For BE2012, click on Backup Exec button located at the extreme top left corner -> Installation
and Licensing -> Installed updates.
08-07-2012 03:44 AM
Yes, it's BE2012. Thanks for the speedy reply. I'm just trying re-installing the agent to see if that helps although I'm pretty sure "Verify" is a media server only operation and doesn't need the agent.
Cheers. Rob.
08-07-2012 03:55 AM
08-07-2012 05:33 AM
Sorry, it's BE2010 not 2012 (won't be touching that for a while!). Cheers. Rob
08-07-2012 05:43 AM
My mistake in mentioning BE2012. We're on BE2010R3 and it has been working flawlessly for months. The last hotfix installed was 191248 which has introduced the problem:
Cheers, Rob.
08-07-2012 05:44 AM
Add/remove programs only gives you the option to remove the entire package, not indivudual hotfixes.
Cheers, Rob.
08-07-2012 07:21 AM
08-07-2012 08:20 AM
Wow backup-exec - I never knew that feature was there!! Thanks...
Cheers, Rob.
08-07-2012 08:24 AM
So have you identified the hotfix which you want to uninstall
08-07-2012 08:29 AM
08-07-2012 09:10 AM
Yes - there were two hotfixes installed on 27th July: 191248 & 176937. I was able to un-install 191248 but it made no difference but I'm unable to uninstall 176937 - no option to uninstall.
So I'm re-installing 191248 before attempting to raise a support call. Not impressed with BE - again. Next time, I'm not going to bother with their hotfixes and leave it alone. I just don't learn...
Cheers, Rob.
08-07-2012 12:19 PM
08-07-2012 02:09 PM
Yeah, so I've found out which is a pain. Still struggling to raise support call with Symantec (either times out or Java error on create case) but I'm taking the opportunity to backup the dedupe database to tape - which will take several days. Least I've technically got a backup. We have six months of backups in there and don't want to loose it.
Cheers. Rob.