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Device Error. The drive hardware is offline!

NGV_IT
Level 3
G,day !

Having some problems with Backup Exec ver. 10.1d for windows server.
Is been happening for couple weeks and I run out options how to fix this.

Here is problem:

Backup jobs failing with alert "Device Error. The drive hardware is offline!"
In windows server application events logs getting following errors:

Type: Error
Source: Application Error
Event ID: 1000
Event Time: 3/11/2005 9:31:03 PM
User: n/a
Computer: IDEA
Description:
Faulting application bengine.exe, version 10.1.5629.0, faulting module msvcr71.dll, version 7.10.3052.4, fault address 0x00010428.

-----------------------------------

Type: Information
Source: DrWatson
Event ID: 4097
Event Time: 3/11/2005 9:31:04 PM
User: n/a
Computer: IDEA
Description:
The application, D:\Program Files\VERITAS\Backup Exec\NT\bengine.exe, generated an application error The error occurred on 11/03/2005 @ 21:31:04.041 The exception generated was c0000005 at address 7C350428 (MSVCR71!wcscpy)

----------------------------------

What been done up to this point.

- I have upgraded dell libraries PE 122T and 132T firmware's up to date.
- Change SCSI ID for tape drive highest I can.
- change scsi cables
- change scsi card
- change server hardware with new OS and backupexec install
- windows 2003 server has sp1 and got latest updates
- installed latest mdac 2.8 version

any ideas how ti fix this ?
1 REPLY 1

NGV_IT
Level 3
Just a update.

I reinstall mdac again and this time getting new errors.

Type:Error
Source:Application Error
Event ID:1000
Event Time:6/11/2005 8:06:54 PM
User:n/a
Computer:IDEA
Description:
Faulting application bengine.exe, version 10.1.5629.0, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x0003248b.
---------------------------------------
Type:Information
Source:DrWatson
Event ID:4097
Event Time:6/11/2005 8:06:55 PM
User:n/a
Computer:IDEA
Description:
The application, D:\Program Files\VERITAS\Backup Exec\NT\bengine.exe, generated an application error
The error occurred on 11/06/2005 @ 20:06:55.238
The exception generated was c0000005 at address 7C83248B (ntdll!RtlInitializeCriticalSectionAndSpinCount)