Direct Assist Problems

[KIMBERLEE_GREEN]

Direct Assist is not working for me. After I fill out the case information, I received the following message:

There was an error loading the VERITAS DirectAssist Agent. This control is required to gather data from your devices. You may still escalate a case by clicking the following link:

Does anyone know why this is an issue? Although I find the support forums useful, sometimes more urgent matters are better addressed via Direct Assist.

Thanks

[ray_littlefie1]

check the security settings of your web browser and add the direct assist site to your trusted sites list...

[Philip_Brown_2]

Also make sure you do this directly on the Backup Exec Media Server.

[KIMBERLEE_GREEN]

Thanks so much for all your help.