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Directory not found

Chris_Smith_2
Level 3
We have a Win 2003 Server with Exchange 2003. Backup Exec 9.1 (latest build with latest hotfixes/service packs)

We are getting errors on each backup we do. A backup log is below. We have created a new Selection set, and we get the same error. However, if we backup JUST the Program Files directory (and everything below it), it backups up fine. (Same with Documents and Settings). We have run a chkdsk and everything is ok. We've recreated the selection list from scratch, but still have this problem. What is really strange is that every backup fails, but it fails with a different directory listed. Also, the directories listed appear corrupted. We've updated all drivers, firmware and Backup Exec. We're running out of ideas.

I've put a 2nd excerpt from a different failed backup below the job log, but I should reiterate that each backup job only shows one directory it fails to find.



======================================================================
Job server: MARGE
Job name: Full Backup
Job started: Monday, April 20, 2009 at 7:00:02 PM
Job type: Backup
Job Log: BEX00671.xml
======================================================================

Drive and media information from media mount:
Drive Name: HP 1
Media Label: 4MM000008
Media GUID: {C08C69F9-D5D6-47FC-9DE5-4AC62D55BCC1}
Overwrite Protected Until: 4/21/2009 5:00:08 AM
Appendable Until: 12/31/9999 12:00:00 AM
Targeted Media Set Name: Media Set 1
======================================================================
Media operation - overwrite.
Hardware compression enabled.
======================================================================
\\MARGEOFO: Started for device: "Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
C:
Family Name: "Media created 4/20/2009 7:00:02 PM"
Backup of "C: "
Backup set #1 on storage media #1
Backup set description: "Full Backup"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 4/20/2009 at 7:02:28 PM.
Directory not found. Can not backup directory \Program Files\\40272209.0.1796\\\K
ĴĊ᮰Ǻles\\\
ĹČ㈨Ǻightmail_ref.1240272209.0.136 and its subdirectories.
Unable to open the item C:\Program Files\Symantec AntiVirus\SAVRT\0488NAV~.TMP - skipped.
Unable to open the item C:\Program Files\Symantec AntiVirus\SAVRT\0862NAV~.TMP - skipped.
Backup completed on 4/20/2009 at 7:57:14 PM.
Backed up 58977 files in 4604 directories.
3 items were skipped.
Processed 13,079,205,774 bytes in 54 minutes and 46 seconds.
Throughput rate: 228 MB/min
----------------------------------------------------------------------
\\MARGE\Microsoft Exchange Public Folders
Family Name: "Media created 4/20/2009 7:00:02 PM"

***removed for berevity

Processed 195,905,491 bytes in 2 minutes and 33 seconds.
Throughput rate: 73.3 MB/min
----------------------------------------------------------------------
\\MARGE\Microsoft Information Store\First Storage Group
Family Name: "Media created 4/20/2009 7:00:02 PM"

***removed for berevity

Processed 9,633,178,414 bytes in 44 minutes and 8 seconds.
Throughput rate: 208 MB/min
----------------------------------------------------------------------
Shadow?Copy?Components Shadow?Copy?Components
Family Name: "Media created 4/20/2009 7:00:02 PM"

***removed for berevity

Processed 1,158,800,590 bytes in 4 minutes and 18 seconds.
Throughput rate: 257 MB/min
----------------------------------------------------------------------
======================================================================
======================================================================
C:
Verify of "C: "

***removed for berevity

Processed 1,158,800,590 bytes in 3 minutes and 22 seconds.
Throughput rate: 328 MB/min
----------------------------------------------------------------------
======================================================================
Job ended: Monday, April 20, 2009 at 10:23:12 PM
Job completion status: Failed
======================================================================




***Another directory that caused failure:

Directory not found. Can not backup directory \Program Files\\40016964.0.1796\\\K
đĈ禀Ǻ4¼\ā\\\\\\\\\\\\\́\\\\\\\\\ୌᳯᣮ䱽䖿䐾ﶅᬦ迫뷖相2 and its subdirectories.



4 REPLIES 4

puterijawa
Level 3
Hi,

Try uncheck the selection list and recheck the list.

Make sure the resource is exist and are online

riva11
Level 6
Check if C:\Program Files\\40016964.0.1796 is a valid folder, eventually evaluate if it is necessary the backup and if not , better exclude from the selection list.

Chris_Smith_2
Level 3
there is no way to have a directory C:\program files\\....anything. 2 "\\" can't work with a directory, hence my confusion. I have looked for a directory everyone on the server named "4001*" and there are no files nor folders with that name.
We've also totally recreated the selection list from scratch. Same problem.

puterijawa
Level 3
create new job... select the folder that you cannot access.. before that, expand the selection, see if all data in that folder is has been selected or not...

try to backup and see what the result