Hello,
Pleae let us know after applying this hotfix whether you have upgraded the desktop agents as mentioned in the technote:
After installing the hotfix, the desktop agent must be upgraded to take advantage of the new features in this hotfix (although it will continue to function if it is not upgraded).
To upgrade the desktop agent on the desktop computer:
1. Exit the desktop agent, if it is running
2. Browse to the network server where the installation files for the desktop agent are stored. The default location is \\\DLOAgent.
3. Run Setup.exe
Thanks,
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