03-18-2014 06:44 AM
This morning I saw the new Service Pack 4 for Backup Exec 2012.
Does it support SLES 11 SP3?
Affected version: Backup Exec 2012 revision 1798 Remote Media Agent for Linux Servers (64bit Linux Platforms) - BERMALS
Post requisites - Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS) will need to be updated after installing this hotfix.
How do we update RALUS after updating to BE 2012 SP4?.
Solved! Go to Solution.
03-18-2014 07:34 AM
As Superbrain has replied, BE2012 with Service Pack 4 does not support SLES with Service Pack 3.
03-18-2014 06:54 AM
Found these instructions on a technote (TECH179999:(
03-18-2014 06:57 AM
Please refer to the Software Compatibility List to check if the product version is supported which can be found at http://www.symantec.com/docs/TECH175581
Use http://www.symantec.com/docs/TECH185802 to install the latest patches on your Linux machine
03-18-2014 07:01 AM
Also from the Software Compatibility List for Backup Exec 2012 I see it supports up to SLES 11 SP2.
03-18-2014 07:02 AM
Also you can refer to this document by Pkh to know more about installation of patches on Linux systems
https://www-secure.symantec.com/connect/zh-hans/blogs/how-install-patches-ralus-rmals-and-rams
03-18-2014 07:30 AM
Does the new service pack 4 support SLES 11 SP3?
03-18-2014 07:34 AM
As Superbrain has replied, BE2012 with Service Pack 4 does not support SLES with Service Pack 3.
03-18-2014 08:21 AM
U got lucky with this one Sid
03-26-2014 03:27 AM
The technote link is broken. The correct link is: http://www.symantec.com/docs/TECH179999
03-26-2014 03:37 AM
According to
http://blog.redweb.at/2012/08/howto-backupexec-2012-linux-agent-and-kernel-3-0-debian/#comment-266
service pack 4 does fix the bug that causes RALUS to crash when started on kernel 3.x. I will verify that shortly.
The SCL has not been updated to include any more recent Linux releases but that doesn't mean it won't work, just that Symantec support will refuse to listen to your problems.
03-28-2014 08:02 AM
The RALUS from BE 2012 SP4 can at least be started without crashing on a CentOS 6.5 system running kernel 3.12.1-1.el6.elrepo.x86_64. I'm still waiting for the next backup run to see whether it really works, but it sure looks like the bug is finally fixed.