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Does the new SP4 work on SLES 11 SP3?

cadsh
Level 2

This morning I saw the new Service Pack 4 for Backup Exec 2012.

Does it support SLES 11 SP3?

 

Affected version: Backup Exec 2012 revision 1798  Remote Media Agent for Linux Servers (64bit Linux Platforms) - BERMALS

Post requisites - Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS) will need to be updated after installing this hotfix.

 

How do we update RALUS after updating to BE 2012 SP4?.

1 ACCEPTED SOLUTION

Accepted Solutions

Siddhant_Saini
Level 6
Accredited Certified

As Superbrain has replied, BE2012 with Service Pack 4 does not support SLES with Service Pack 3. 

View solution in original post

10 REPLIES 10

SuperBrain
Moderator
Moderator
Employee Accredited

Found these instructions on a technote (TECH179999:(

To apply the patch, follow these steps:
 
1. Locate the .tar file in C:\Program Files\Symantec\Backup Exec\Agents\ or C:\Program Files\Symantec\Backup Exec\Agents\RALUS. These files can be copied to your RALUS/RAMS/RMALS target system and contain the latest available RALUS/RAMS/RMALS patch. Symantec does not recommend uncompressing these files on the Windows media server. Download the hotfix .tar file.
2. Transfer the .tar file to the Linux/Unix system.  Note: If FTP is used to transfer the file, ensure that binary mode is enabled prior to GETting or PUTting the .tar file.  Most GUI-based FTP applications will do this automatically.  For more information, refer to the FTP client documentation.  Do not untar the file on a Windows system as this may corrupt the data.
3. Log in to a command line on the target system with root privileges.
4. Extract the file to a temporary location:
# cd /tmp
# tar -xvf <path and filename, for instance /home/user/ralus1364HF301340-Linux_301342.tar>
5. Run this command and follow any prompts on screen:
# ./installraluspatch.sh
 
 

To verify the hotfix installed on the RALUS/RAMS/RMALS system:
$ cat /var/VRTSralus/ralus.ver
The file will contains a number in the format of <product revision>.<hotfix number>.

Note: RALUS/RAMS/RMALS hotfixes cannot be uninstalled.  Removing and reinstalling RALUS/RAMS/RMALS from the installation media will revert the system back to the base version of RALUS/RAMS/RMALS with no hotfixes installed.

 
Note: As with the installation of any patch, it is important to run a full backup of the resources on each Agent for Windows and RALUS/RAMS/RMALS system for recovery purposes after installing the patch.

 

Ananya_Bhattach
Level 5
Employee Accredited Certified

Please refer to the Software Compatibility List to check if the product version is supported which can be found at http://www.symantec.com/docs/TECH175581

Use http://www.symantec.com/docs/TECH185802 to install the latest patches on your Linux machine

SuperBrain
Moderator
Moderator
Employee Accredited

Also from the Software Compatibility List for Backup Exec 2012 I see it supports up to SLES 11 SP2.

Ananya_Bhattach
Level 5
Employee Accredited Certified

Also you can refer to this document by Pkh to know more about installation of patches on Linux systems

https://www-secure.symantec.com/connect/zh-hans/blogs/how-install-patches-ralus-rmals-and-rams

cadsh
Level 2

Does the new service pack 4 support SLES 11 SP3?

Siddhant_Saini
Level 6
Accredited Certified

As Superbrain has replied, BE2012 with Service Pack 4 does not support SLES with Service Pack 3. 

SuperBrain
Moderator
Moderator
Employee Accredited

U got lucky with this one Sid yessmiley

Artegic
Level 6

The technote link is broken. The correct link is: http://www.symantec.com/docs/TECH179999

Artegic
Level 6

According to

http://blog.redweb.at/2012/08/howto-backupexec-2012-linux-agent-and-kernel-3-0-debian/#comment-266

service pack 4 does fix the bug that causes RALUS to crash when started on kernel 3.x. I will verify that shortly.

The SCL has not been updated to include any more recent Linux releases but that doesn't mean it won't work, just that Symantec support will refuse to listen to your problems.

Artegic
Level 6

The RALUS from BE 2012 SP4 can at least be started without crashing on a CentOS 6.5 system running kernel 3.12.1-1.el6.elrepo.x86_64. I'm still waiting for the next backup run to see whether it really works, but it sure looks like the bug is finally fixed.