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Downgrade license key from BE15 to BE2014

Jacek_D
Level 2
My client purchased a license "Backup Exec Agent 15 for applications and databases" (agent to version 2014 no longer for sale). Because it uses Backup Exec 2014 version needs a downgrade of purchased license to version 2014. How can I do it (via e-mail)? Jack D
2 REPLIES 2

AmolB
Moderator
Moderator
Employee Accredited Certified

Contact Symantec Licensing Team 

https://support.symantec.com/en_US/contact-us.html

VJware
Level 6
Employee Accredited Certified

You can email licensing@symantec.com

Alternatively, you can log a licensing case via the portal or use the chat option as well.