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Duplicate to tape fails for one server

ApieBe
Level 4

Hello

I have a verry weird issue. When I make a GRT backup of a virtual SQL server (backup through Host CSV cluster server) to disk, the Job ends succesfully. When I duplicate this backup sets to a tape, the jobs fails with a catalog error.

When I duplicate to a disk, the job completes succesfully.

When I make a backup of a virtual SQL server with GRT Disabled (backup through Host CSV cluster server) to disk, the Job ends succesfully and the duplicate, runs succesfully.

So briefly:

  • GRT backup to Disk = OK; Duplicate to Tape = NOK
  • GRT backup to Disk = OK; Duplicate to Disk = OK
  • Non GRT backup to disk = OK; Duplicate to Tape = OK

Any ideas?

17 REPLIES 17

ArulPrasad
Level 6
Employee

could you post the below information added to this..

Backup exec version:

Error message from Job log

 

Also Are you running a manual Duplicate or is it part of a chained job?

ApieBe
Level 4

Backup exec 2012 sp1a;

It is part of a chained job, but even a manual duplication fails.

 

Job Completion Status
Job ended: zaterdag 13 oktober 2012 at 10:52:24
Completed status: Failed
Final error: 0xe0000904 - An error occurred while retrieving catalog information.
Final error category: Backup Media Errors

For additional information regarding this error refer to link V-79-57344-2308


Errors
Click an error below to locate it in the job log

				

 

Duplicate
Catalog Error

 

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi,

 

Seems you have opened yet another query around this issue, as per your discussion below:

https://www-secure.symantec.com/connect/forums/catalog-error-one-particular-sever

I will hit the support flag on this, but if you have a support contract in place with Symantec, open up a call with them and post back with a solution if they have helped you!

THanks!

ArulPrasad
Level 6
Employee

try the Backup to tape directly ..

as I can see al the test has been to Disk...

and is the Catalog folder is it compressed.

 

Let me know how the test goes

ApieBe
Level 4

what do you mean with catalog folder compressed?

CraigV
Moderator
Moderator
Partner    VIP    Accredited

As in: is the volume that your Catalogs folder is located on compressed or not...

ApieBe
Level 4

negative. I never user compression of windows ;)

I launched a backup to tape with GRT enabled

ApieBe
Level 4

My backup to tape finished succesfully.

But in the restore section, I cannot find my sharepoint databases.

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Are you using the Sharepoint agent or the SQL agent to backup the Sharepoint DBs?

ApieBe
Level 4

I have a sharepoint agent and a sql agent.

Beside of that i have a virtual server with sharepoint installed and a virtual server with sql installed.

I have installed an agent on both servers.

 

ArulPrasad
Level 6
Employee

ok post the results of the Tape job.. with GRT enabled...

 

ApieBe
Level 4

sorry  I didn't rely the update, but now he cannot see my farm anymore

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Uninstall the Sharepoint agent from the media server and then reinstall it.

ApieBe
Level 4

The job log is quit big.

I will try to upload it.

 

ApieBe
Level 4

The log is to big, I cannot upload it

ApieBe
Level 4

Update

Backup directly to tape = ok

Duplicate tape to disk = NOK

ApieBe
Level 4

I know you would like to have the log, but even copy pas semms to be havy.

In the mean time I didi some additional tests:

  • If I backup my virtual Sharepoint and virtual sql server through the parent server (Hyper-V R2), I have the following issue:
    • Backup to Disk with GRT => OK; Duplicate to Tape (linked job) => NOK the sql server is not duplicated;
    • Backup to Disk with GRT => OK; Duplicate to Tape (manual job) => NOK the sql server is not duplicated;
    • Backup to Disk with GRT => OK; Duplicate to Disk (linked job) => OK;
    • Backup to Tape with GRT => OK; Duplicate to Disk (manual job) => NOK the sql server is not duplicated;
    • Backup to Tape with GRT => OK; Duplicate to Disk (linked job) => NOK the sql server is not duplicated.