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ERROR: ndmpdDataConnect: connect error: 10060

George_Mileon
Level 2
I have been trying to get a backup running for a machine on a remote subnet. Each time, the job appears to start successfully and then fails. The BE9.1 job log refers to "final error code a00084f9 - A communication failure has occurred between the Backup Exec job engine and the remote agent". I have enabled debugging on the media server and remote agent. The debug log refers to "8cc 1/14/2005 17:59:14: ERROR: ndmpdDataConnect: connect error: 10060" as the cause of the connect error. The Veritas support site has very little information on this error, with document #266910 appearing to be the only relevant article. As per 266910, I have confirmed proper network config on the media server. However, the error condition persists. Any insight into this would be greatly appreciated. Below is an excerpt from the beremote.log

6dc 1/14/2005 17:56:24: Job Start - Fri Jan 14 17:56:24 2005
6dc 1/14/2005 17:56:24: Entering SetupLocalShareInfo
6dc 1/14/2005 17:56:24: Attach to \\192.168.125.10\C:
6dc 1/14/2005 17:56:24: Informational: Local share path C: used to populate the System Protected File table
6dc 1/14/2005 17:56:26: Detach from \\192.168.125.10\C:
6dc 1/14/2005 17:56:27: Job Stop(0) - Fri Jan 14 17:56:27 2005
8cc 1/14/2005 17:57:16: Successfully impersonated administrator
8cc 1/14/2005 17:57:16: WhoAmI( ) reports: SCADAHDS2\Administrator
8cc 1/14/2005 17:58:28: ndmpdDataConnect: Rant is attempting data connection on IP: 192.168.25.4
8cc 1/14/2005 17:58:28: ndmpdDataConnect: Rant is attempting data connection on Port: 4104
8cc 1/14/2005 17:58:51: ERROR: ndmpdDataConnect: connect error: 10060
8cc 1/14/2005 17:58:51: ndmpdDataConnect: Rant is attempting data connection on IP: 192.168.25.4
8cc 1/14/2005 17:58:51: ndmpdDataConnect: Rant is attempting data connection on Port: 4104
8cc 1/14/2005 17:59:14: ERROR: ndmpdDataConnect: connect error: 10060
4 REPLIES 4

Abhinav_Bindroo
Level 6
Ensure the following

- The Remote Agent service is running under the context of "Local System Account" only.

- No other application is using port 10000 on the remote system . The Remote Agent for Windows Servers (RAWS) and Backup Exec Job Engine utilize a dynamic TCP port range for data communication ranging from 1025 to 65000. The control connection uses TCP port 10000.

- If backing up through the firewall then some ports will have to be opened

http://support.veritas.com/docs/255831

Following technote might be useful

http://seer.support.veritas.com/docs/266181.htm

Varsha
Level 6
We hope the above steps resolved the issue.

ballinski
Level 3
I am getting this same error. I have followed as many links and tried what I belive is all of them. Here is what I am doing that may be different. We have two versions of BE 9.1 one that doese backups of DMZ servers to disk and one offsite server that backups all internal data to tape. I want to backup the data on the DMZ 9.1 server to tape with our internal 9.1 BE server. Can this be done?

ballinski
Level 3
I am getting this same error. I have followed as many links and tried what I belive is all of them. Here is what I am doing that may be different. We have two versions of BE 9.1 one that doese backups of DMZ servers to disk and one offsite server that backups all internal data to tape. I want to backup the data on the DMZ 9.1 server to tape with our internal 9.1 BE server. Can this be done?