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Edit Backup Properties is always waiting in BE2012 SP2 and SP3

pimouss2k
Level 3

Hello,

I have recently updated my backup exec 2012 server from SP1 to SP2. Now I cannot modify my jobs (or create new one) because the left side of backup properties with Test/Edit Credentials and Edit is always on pending state.

You can see the status in the file attachment.

When I tried to Edit it, I'm always on 'Loading ....'  on Browse pane.

This issue applied on all my backups : windows, ESX, ...

I hope you find a solution because the symantec support can help me .. :(

 

Thanks for your help

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

pimouss2k
Level 3

Hello All

Finally I put the previous release : 2012 SP1a and everything works fine now (I need also to remove and reinstall all my client agent .;) !

I asked before to Symantec support but they closed the call without solution !!

Thanks for your help

View solution in original post

10 REPLIES 10

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi,

 

BE 2012 SP3 is out, so you might want to update to this!

Once done, try editing the job settings again:

Thanks!

http://www.symantec.com/business/support/index?page=content&id=TECH205351

Jaydeep_S
Level 6
Employee Accredited Certified

Please confirm if all the BE services are started and Backup Exec Remote Agent service is started with a local system account.Are you able to run your existing jobs or do they fail. You could try perfrom extensive repair of the BEDB. First backup data and catalogs folder and then perform steps mentioned in the below technote.

http://www.symantec.com/docs/TECH67239

If nothing works, better open a support case.

pimouss2k
Level 3

Hi,

I applied the SP3 and ... same issue frown

Another idea ?

Thks

pimouss2k
Level 3

All BE services are up and running and Backup Exec Remote Agent service is started with 'local system'.

I'm able to run all existing jobs without trouble.

I will try an extensive BEDB repair, I'll inform you.

      => After extensive BEDB repair : No more access to the Edit properties

Thks

CraigV
Moderator
Moderator
Partner    VIP    Accredited

OK...so if it is worse-off now, repair the installation itself. If this doesn't work, I'd recommend that you log a call directly with Symantec support.

Thanks!

merlin66
Level 3
Partner Accredited

Looks like you have a problem with your system-logon.

create a new login and start the Services with this new one. Then set the Password again at "manage Login accounts" and retry.

I had the same problem a few weeks ago and this worked.

 

Vishal_Shinde
Level 5
Employee Accredited Certified

Have you updated the remote agents after applying the service pack 3 ?

Regards,

S

pimouss2k
Level 3

Yes

Rgards

pimouss2k
Level 3

Hi,

 

I tried it but no more success sad

I'll open a new case on symantec support.

Thanks again

pimouss2k
Level 3

Hello All

Finally I put the previous release : 2012 SP1a and everything works fine now (I need also to remove and reinstall all my client agent .;) !

I asked before to Symantec support but they closed the call without solution !!

Thanks for your help