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Encryption problem

Jason_Brandt
Level 4
We are having problems restoring from encrypted backups. This seems to be a hit or miss problem, as not all files are affected. The backup job completes successfully and logs no problems. When trying to restore from the tape, the files are restored, but generally 1-2 files log a decryption error. An example of this error is as follows:

Click an error below to locate it in the job log

Restore- \\HBS-02F\D: HBS02FD
Error: Decryption has failed for the file PAGESIX.001.

And an alert is written as well:
Restore 00051 -- The job failed with the following error: An error occurred when attempting to perform decryption operation.

Other files can be restored from the same tape with no problems. Is this an common issue with encryption?? Can some files be encrypted and not others? Please Advise, as I have to disable encryption to ensure restore capability!!
1 REPLY 1

Justin_Brooks
Level 4
im having same issue...kind of disturbing no Symantec Response on this??