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Error 0008821

George_NZ
Level 2

Hi Folks. 

Running BE 2010 R3 on 2008 R2 64. Nothing special. 

Trying to backup locally presented luns to tape using a Quantum 5 drive. 

I am receiving error 0008821. In essence jobs get stuck and freeze untill BE services restart or server is restarted. 

Error code follows: 

e0008821 - Job was recovered as a result of Backup Exec RPC service starting. No user action is required.
For additional information regarding this error refer to link V-79-57344-34849

Have tried the following:

  1. http://www.symantec.com/business/support/index?page=content&id=TECH56516 DCOM permission.
  2. http://www.symantec.com/connect/downloads/re-register-vss-windows-server-2008 Reregister vss

  3. Reboot - thats a given.

  4. The one interesting thing is when running assadmin list writers nothing shows up. 

Ideas, recommendations?

8 REPLIES 8

VJware
Level 6
Employee Accredited Certified

Any errors under the event viewer ?

Additionally, pls have a look at this KB - http://www.symantec.com/business/support/index?page=content&id=TECH126335

George_NZ
Level 2

I am receiving two VSS errors which look strangely the same:

Event ID:13

 

Volume Shadow Copy Service information: The COM Server with CLSID {e4eb5095-f587-4159-a1d8-2710692fd243} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
Operation:
   Obtain a callable interface for this provider
   Add a Volume to a Shadow Copy Set
 
Event ID: 12292
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {e4eb5095-f587-4159-a1d8-2710692fd243} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]. 
 
Operation:
   Obtain a callable interface for this provider
   Add a Volume to a Shadow Copy Set
 

VSSADMIN LIST WRITERS now produces:

 

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error
 
Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error
 
Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {15c82dee-d44e-4325-a3a3-f87ec5afb412}
   State: [1] Stable
   Last error: No error
 
Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {e277d4a8-df81-4a91-8b5d-9f35dd8077a0}
   State: [1] Stable
   Last error: No error
 
Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {08ea1d7a-4d40-4bcf-9c2a-55d7038ac38c}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Microsoft Hyper-V VSS Writer'
   Writer Id: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de}
   Writer Instance Id: {c30939e8-89a4-4114-9271-93b06d067e69}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {c0a93236-8c2f-484c-bb88-94003b86b14e}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {1525030f-4a83-46a4-b62a-a2058367f91f}
   State: [1] Stable
   Last error: No error
 
Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {bda4f5b7-cd2c-452b-b321-489b32a664c9}
   State: [1] Stable
   Last error: No error
 
Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {e9e5a56b-3763-4dc6-b0d2-a471e46bfe84}
   State: [1] Stable
   Last error: No error
 
Still cant make heads or tails of this. 

Backup_Exec1
Level 6
Employee Accredited Certified
Hi Please check you have followed the link below http://support.microsoft.com/kb/2009513 Thanks

George_NZ
Level 2

Hi Sameer, 

 

Thank you for your recommendation but the string seems present already so does not need changing. 

 

Any further help is welcomed. 

VJware
Level 6
Employee Accredited Certified

Try re-registering this dll using this command -

regsvr32 /i%windir%system32swprv.dll

pkh
Moderator
Moderator
   VIP    Certified

What is the basis of your recommendation and does it conflict with what Colin Weaver said below?

https://www-secure.symantec.com/connect/forums/backup-completing-exception#comment-7675131

VJware
Level 6
Employee Accredited Certified

On basis of this KB - TECH140909

And thanks for pointing this out, let me re-check if this KB requires further editing or not.

George_NZ
Level 2

Thanks for the responses chaps, however before reading the response PKH I ended up reregistering the dll with an error of 0x81000203.