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Error 0xe00084c7 Tape error but No Tape Drive installed

Siamai
Level 2

 

I received an error 0xe00084c7 (listed below) for a dirty tape drive however I do not have a tape drive installed on the media server. I have an external USB drive installed. How do I resolve this error? 

 error "0xe00084c7 - A tape read/write error has occurred.  This is usually caused by dirty read/write heads in the tape drive.  Clean the tape drive, and then try the job again.  If the problem persists, try a different tape.  You may also need to check for problems with cables, termination, or other hardware issues." 

Thanks in Advance

2 REPLIES 2

pkh
Moderator
Moderator
   VIP    Certified

Check that there is nothing wrong with the connection to your USB drive which might cause read/write errors.

Riyaj_S
Moderator
Moderator
Employee Accredited Certified

You may run B2D test tool to isolate any issues with the USB drive :

http://www.symantec.com/docs/TECH69107

Hope this help.