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Error Code: e0008821

Soon_Wah_Tan
Level 3
Hi all,

I have a customer face with this problem on 2 server.
Error code e0008821 appears when running a backup of Lotus Domino Server. This error message appears when the Remote Procedure Call (RPC) service has been terminated

*No Domino Server.


They use Veritas Backup Exec v10 r5484
1)Feed Server
Is running with vendor application. A stand alone application
Standard system application like DELL open manage, Microsoft Baseline analyser, Symantec anti virus, Veritas

2)Web server
A web server. Running with IIS 5.0 and some vendor applications.
Both is not running with SQL
Standard system application like DELL open manage, Microsoft Baseline analyser, Symantec anti virus, Veritas

Every month we applied the microsoft security patch.

Name: Feed server and web server
Devices : Internal drive DAT72
Server spec:

Dell Poweredge 2850 Intel Xeon Processor 3.0 GHz/1M, EM64T ,800 MHz FSB
2 GB (2x1024)
2x73 GB
with RAID1 (Perc4e/Di with 256MB cache)
32/72GB DAT72 Internal Tape Drive


Items being backup in the web server and feed server
Daily
C:\Winnt\system32\config
D:\Perfmon\Logs\
D:\Application
D:\IISLog
System State

Monthly
All drives
System state


I have read several similar forum(same error code) but it doesn't have any to solve it.
Please help.
5 REPLIES 5

Sanjay_Raval
Level 6
Certified
Look at this thread, may help you

http://forums.veritas.com/discussions/thread.jspa?threadID=63220&tstart=0

shweta_rege
Level 6
Hello,



Upgrade from the version 10.0 to version 10d is a free upgrade Kindly refer the following Document for the installation of Backup exec 10d:

Symantec Backup Exec (tm) 10d rev. 5629 for Windows Servers Installation Files

http://support.veritas.com/docs/279332



http://support.veritas.com/docs/258982


Thank You,

Shweta

Soon_Wah_Tan
Level 3
Hi shweta rege

I have ask user to upgrade their veritas version to 10d and backup tape driver.
And ask them to isolate system state backup from other data backup. will update the status .


Thank you

Soon_Wah_Tan
Level 3
Hi shweta rege

It is the link below is the latest tape drive driver for Backup Exec 10 r5484 ?

http://seer.support.veritas.com/docs/277619.htm

Thank for answering my question

tejashree_Bhate
Level 6
Hello,

Thankyou for the update.

Thanks