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Error Converting to Virtual Machine

Hi everyone,

When i try to convert a backup to a virtual machine, i get this error, "Failed to create the standby virtual machine required for warm conversion", in some forums, they says "This can occur when the System Logon Account on the media server doesn't have permissions on the Hyper-V server. If for instance the Media Server and Hyper-V server being converted are on different domains." but the user 's logon belongs to Domain Admins and backup operator groups. Im using Backup Excec 2012 Running on Windows 2008 server R2.

I hope you can help me.