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Error: Could not find virtual machine specified by name:AMSBCK002(VCB-HELPER)

Hi,

 

I am current running an eval of v12.5 and having trouble with backing up VMware ( ESX v3.5) images. In a VM (AMSBCK002) I have installed W2003 Server, BE v12.5 and VCB Framework. For evaluation purposes I am doing a backup-2-disk using the VM's D:\Backup2Disk folder, transport mode is HotAdd, use Local Media Server as VCB Proxy and VCB path is D:\Temp, AMSVC01 is the Virtual Center server and AMSEPO002 is the VM that I try to backup.

 

The job runs for 90 sec's and fail with Final error: 0xe000954c - An error occurred while running the VMware 'vcbMounter' command to back up a virtual machine. See the job log for details.
Final error category: Resource Errors. The errors section show:

 

Backup- VMVCB::\\amsvc01.com\VCGuestVm\(DC)Amsterdam(DC)\vm\Production Medium\AMSEPO02 V-79-57344-38220 - Backup of the virtual machine 'AMSEPO02' failed. VMware VCB framework reported the following error
 Error: Could not find virtual machine specified by name:AMSBCK002(VCB-HELPER)

Any suggestions?

Message Edited by Allan Petersen on 11-04-2008 01:19 AM
1 Solution

Accepted Solutions
Accepted Solution!

Re: Error: Could not find virtual machine specified by name:AMSBCK002(VCB-HELPER)

Found the solution in this thread: https://forums.symantec.com/syment/board/message?board.id=be12x_agent_for_vmware&message.id=35

 

Not sure why I missed that when reading the manual

View solution in original post

7 Replies

Re: Error: Could not find virtual machine specified by name:AMSBCK002(VCB-HELPER)

Can u try running the mounter from CMD 

 

 

1. Start | Run | type cmd in the dialog box . 2. Browse through the path where VCB is installed . Note : By default the path for VCB is C:\Program1. Start | Run | type cmd in the dialog box .
2. Browse through the path where VCB is installed .
  Note : By default the path for VCB is C:\Program files\Vmware\Vmware Consolidated Backup
3. Run the VCB mounter command to mount the virtual machine image to staging area
Command:
vcbmounter.exe -h Virtual Center name  -u Domainname\Username -p Password  -a ipaddress of the Virtual machine  -r "c:\temp" -t fullvm  -m nbd files\Vmware\Vmware Consolidated Backup 3. Run the VCB mounter command to mount the virtual machine image to staging area Command: vcbmounter.exe -h Virtual Center name -u Domainname\Username -p Password -a ipaddress of the Virtual machine -r "c:\temp" -t fullvm -m nbd

Re: Error: Could not find virtual machine specified by name:AMSBCK002(VCB-HELPER)

VCB looks to be working 

 

C:\Program Files\VMware\VMware Consolidated Backup Framework>VCBMOUNTER.EXE -h AMSVC01.EUR.LOCAL -u xxx\xxx -p xxx -a ipaddr:10.xx.xx.239 -r "d:\temp" -t fullvm -m nbd

[2008-11-05 11:44:38.814 'App' 3468 info] Current working directory: C:\Program Files\VMware\VMware Consolidated Backup Framework

[2008-11-05 11:44:38.814 'BaseLibs' 3468 info] HOSTINFO: Seeing Intel CPU, numCoresPerCPU 1 numThreadsPerCore 2.

[2008-11-05 11:44:38.814 'BaseLibs' 3468 info] HOSTINFO: numPhysCPUs is 0, bumping to 1.

[2008-11-05 11:44:38.814 'BaseLibs' 3468 info] HOSTINFO: numCores is 0, bumpingto 1.

[2008-11-05 11:44:38.814 'BaseLibs' 3468 info] HOSTINFO: This machine has 1 physical CPUS, 1 total cores, and 1 logical CPUs.[2008-11-05 11:44:39.642 'BaseLibs' 3468 info] Using system libcrypto, version 90709F

[2008-11-05 11:44:41.892 'BaseLibs' 3468 warning] SSLVerifyCertAgainstSystemStore: Subject mismatch: VMware vs AMSVC01.EUR.LOCAL

[2008-11-05 11:44:41.892 'BaseLibs' 3468 warning] SSLVerifyCertAgainstSystemStore: The remote host certificate has these problems:* The host name used for the connection does not match the subject name on the host certificate* A certificate in the host's chain is based on an untrusted root.

[2008-11-05 11:44:41.892 'BaseLibs' 3468 warning] SSLVerifyIsEnabled: failed to read registry value. Assuming verification is disabled. LastError = 0

[2008-11-05 11:44:41.892 'BaseLibs' 3468 warning] SSLVerifyCertAgainstSystemStore: Certificate verification is disabled, so connection will proceed despite the error

Copying "[AMS SAN Storage] AMSBCK001/AMSBCK001.vmx":        0%=====================50%=====================100%        **************************************************

Copying "[AMS SAN Storage] AMSBCK001/AMSBCK001.nvram":        0%=====================50%=====================100%        **************************************************

Copying "[AMS SAN Storage] AMSBCK001//vmware-34.log":        0%=====================50%=====================100%        **************************************************

Copying "[AMS SAN Storage] AMSBCK001//vmware-32.log":        0%=====================50%=====================100%        **************************************************

Copying "[AMS SAN Storage] AMSBCK001//vmware-33.log":        0%=====================50%=====================100%        **************************************************

Copying "[AMS SAN Storage] AMSBCK001//vmware-29.log":        0%=====================50%=====================100%        **************************************************

Copying "[AMS SAN Storage] AMSBCK001//vmware-30.log":        0%=====================50%=====================100%        **************************************************

Copying "[AMS SAN Storage] AMSBCK001//vmware-31.log":        0%=====================50%=====================100%        **************************************************

Copying "[AMS SAN Storage] AMSBCK001//vmware.log":        0%=====================50%=====================100%        **************************************************

Converting "d:\temp\scsi0-0-0-AMSBCK001.vmdk" (compact file):        0%=====================50%=====================100%        **************************************************

C:\Program Files\VMware\VMware Consolidated Backup Framework>

Re: Error: Could not find virtual machine specified by name:AMSBCK002(VCB-HELPER)

Thanks for reply I think we would need to investigate this little more by using SGMON debug utility.

 

I would also request to open a support case for the same .

 

You can always email me at sudhir_amin@symantec.com

 

 

Re: Error: Could not find virtual machine specified by name:AMSBCK002(VCB-HELPER)

Additional information. I ran the VCBMOUNTER with .... -a name:AMSEPO002 which works as well.

 

Thanks

Re: Error: Could not find virtual machine specified by name:AMSBCK002(VCB-HELPER)

Did you added machine name -AMSEPO002  in the host files of the VCB proxy server.

Re: Error: Could not find virtual machine specified by name:AMSBCK002(VCB-HELPER)

I just did, rebooted and failed with same error. Before I changed the host file I checked that I could ping the hostname and the FQDN.

 

While the job is running a subfolder is being created below d:\temp, and several of the the VM's files (LOG, nvram, vmx, unmount.dat) are being copied and vmdkstubs folder created. The subfolder is being deleted once the job fails.

Accepted Solution!

Re: Error: Could not find virtual machine specified by name:AMSBCK002(VCB-HELPER)

Found the solution in this thread: https://forums.symantec.com/syment/board/message?board.id=be12x_agent_for_vmware&message.id=35

 

Not sure why I missed that when reading the manual

View solution in original post