Error: Recovery password is incorrect.

[Tom_Nielsen]

Hello

I have a problem simular to the one explained in

https://forums.symantec.com/syment/board/message?board.id=103&message.id=11890&query.id=1762#M11890

I can´t restore/decrypt a file from a user which has been deleted, which I restored from tape.

When trying witch dlocommandu emergensy restore commannd, I get the error "The recovery password is incorrect". Tried several possible passwords including the password created at initial configuration.

The thread above mentions using 3rd party decryption software the decrypt the files. Could anyone be more specific ?

- Or is this just mission impossible ?

The client really needs those files.

Thanks in advance.

[Tom_Nielsen]

I found the solution myself

The problem was the commandline:

The following is the wrong syntax:

C:\Program Files\Symantec\Backup Exec\DLO>dlocommandu -Emergencyrestore "E:\AOFO
-BACKUP\TOM\.dlo" -W <password> -AP "E:\shares\users\tm\restore"

The correct syntax:

C:\Program Files\Symantec\Backup Exec\DLO>dlocommandu -Emergencyrestore "E:\AOFO
-BACKUP\TOM\.dlo" -W "<password>" -AP "\\servername\sharename"

There were to main problems:

1) The master password had to be inside ""

2) The path used to restore the files could´nt be local. Had to be inside "". And i had to use a share on another machine.

Tom