Error V-79-40960-38507 in BE 2012...

[LTSupport]

I keep receiving the following error for some of the servers in BE 2012:

V-79-40960-38507

Backup Exec was unable to obtain the virtual machine's configuration data.

I can't seem to find information on this error anywhere, has anyone else seen this or had this issue?

[CraigV]

Hi,

Make sure you're running the latest service pack for BE 2012, and that you're actually backing up a supported OS on the VMs as well.

BE 2012 doesn't support WIndows Server 2012 R2 for instance.

Thanks!

[VJware]

Is BE 2012 fully patched ?

Would you post the complete job log here as well ? Thanks.

[LTSupport]

BE is fully patched (unless there's a newer service pack than SP4) and none of the machines are running WS 2012 R2. Half of them are running 2008 R2 and the other half are running 2012.

I have attached the log file.

[VJware]

Checked internally and there were few cases logged for this error which were resolved by either reinstalling the remote agent and/or ensuring the BE account has been provided appropriate permissions.

[LTSupport]

But it does support 2012 (no R2) right? Because the server is running 2012.

[CraigV]

..yes it does.