Hello,
1.Please ensure that you use a scsi card and not a raid card.
2.Change the controller, scsi cables and terminators and check.
3.Check the system event logs for event ids 7,9,11 or 15.
4.Stop the RSM service and disable it.
5.This error may be caused by incorrect permissions set on the hardware database file. This error can be resolved by editing the permissions of the Backup Exec device and media database file which is known as pvl.mdb.
1. Close Backup Exec and stop all Backup Exec services
2. Locate the PVL.MDB file
Note: The default location for the PVL.MDB file is C:\Program Files\VERITAS\Backup Exec\NT\
3. Once the file has been located, right-click on the file and click to select Properties
4. In the pvl.mdb Properties window, click the Security tab
5. On the Security tab, in the Name box, click to select the Backup Exec user account
6. In the Permissions: box, next to Full control, click to select the check box under the Allow option to grant the user full control to the file
7. Click Apply
8. Click OK
9. Start the Backup Exec Services
10. Upon opening Backup Exec, the devices should now be displayed online.
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