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Error installation 11d, Help file prevents Install

Tom_Gilmore
Not applicable
This is on Win2k3 Storage server x64.

It reaches this point in the install and fails. My only option is to cancel. I have even tried installing and disabling the installation of help files.

2-29-2006,13:00:28 : C:\Program Files\Symantec\Backup Exec\bkupexec_it.chm
12-29-2006,13:00:29 : C:\Program Files\Symantec\Backup Exec\bkupexec_jp.chm
12-29-2006,13:00:30 : C:\Program Files\Symantec\Backup Exec\bkupexec_ko.chm
12-29-2006,13:01:32 : ERROR: Error 1305.Error reading from file C:\Program Files\Symantec\Backup Exec\bkupexec_ko.chm. Verify that the file exists and that you can access it.
1 REPLY 1

Asma_Tamboli
Level 6
Hello,

Please check out the event viewer for any Msi installer related errors! Are you running the installation from a CD? Could you try re-downloading the installables!

Make sure that any third party application like Anti-Virus software, Adware, Spyware services are stopped during the installation and then rerun the installation. Please run the installation locally on the server.

Ensure that the System and the Backup Exec Service Account full control on the target folder where you are installing Backup Exec, on the source folder and on the Temp and the Installer folders in the WINDOWS Directory. run the installation after that.

Thanks!