06-15-2011 08:38 AM
Hello,
We requested for an extender for BE 2010 and get an error. Attach is the error message.
Please help.
Thanks
06-15-2011 09:54 AM
As per the screenshot the version of BE is a 64-bit.
Are you installing a x64bit BE on a x86 bit server?
to make sure if its a 32-bit or a 64-bit http://support.microsoft.com/kb/827218
Hope this helps...
06-15-2011 11:41 PM
...try running browser.exe and see if you get the same error...if it is the same error, then chances are good BE recognises that the server is an x64 architecture, but running an x32 OS.
06-16-2011 12:06 AM
The extender that you are using is for 64-bit machines. If you run it on a 32-bit machine, you will get your error message. If your machine is 32-bit, then you need to get the 32-bit version of the extender from Symantec Licencing.