Error relating to Virtual File Filter Driver

[tmelv79]

Hi Folks,

I am running Backup Exec 2010 R2 Version 13.0 Rev. 4164 (32-bit). I have the Exchange Server Agent installed (for our Exchange 2007 environment).

I am trying to restore a mailbox database from a couple of months ago and am firstly creating a duplicate backup set as per the instructions in this article: -

https://www-secure.symantec.com/connect/articles/restoring-exchange-or-individual-mailboxesitems-usi...

When I run this job I get an error stating "For this operation the Backup Exec Virtual File Filter (VFF) driver must be installed on the media server" - see attached.

When I run FLTMC from the command-line there is no "VirtFile" file on the media server. I have tried reinstalling the Exchange Agent but this did not work.

Any ideas?

Colin.

[Colin_Weaver]

Uninstall the Exchange agent serial number form the media server and then re-install it

[tmelv79]

Hi,

Yes, I have already tried this, and rebooted following re-entering the Exchange Agent Serial Number but this did not work.

Any further suggestions?

Thanks