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Error to select mailboxdatabase

We have a BE 11d and Exchange server 2003, the user mailbox admin have full right and this access to the all mailbox by owa. When i attempt select the mailbox database to show the all mailbox, a error show the "access denied".

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Re: Error to select mailboxdatabase

seems to be a privilage issue , is the account havingh a Unique email address ( first 5 letters unique,) is the account hidden from Global address list ( GAL) ?