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Errors including Changer: MoveMedium() attempt to lock slot failed and changer: CreatePath()

Nick-R
Level 3

Maybe a month ago, we upgraded to Backup Exec 16, and we are running into problems. Sometimes we get a backup, many times, it fails. Windows Event Viewer is chocked full of Changer: MoveMedium() Attempt to lock slot failed and Changer: CreatePath() -(this one only a handful of times) errors.  In the ADAMN we are also getting this error:

[13112] 08/14/17 10:49:42.585 StorAr: Discovered removable media but no volume for disk {CCDD5934-9AB9-4EB6-8663-12A8BA69F289}
[13112] 08/14/17 10:49:42.585 [StorageArray::SetOnline()] The device's state was changed to offline.
[13112] 08/14/17 10:49:43.101 StorAr: Discovered removable media but no volume for disk {879F5310-5365-48B0-8E7E-CB3CEDFA8723}
[13112] 08/14/17 10:49:43.101 [StorageArray::SetOnline()] The device's state was changed to offline.
[03084] 08/14/17 10:49:43.163 StorAr: Discovered removable media but no volume for disk {CCDD5934-9AB9-4EB6-8663-12A8BA69F289}
[03084] 08/14/17 10:49:43.242 [StorageArray::SetOnline()] The device's state was changed to offline.
[13112] 08/14/17 10:49:44.304 StorAr: Discovered removable media but no volume for disk {F7068208-71DE-44A3-B26F-4DE0F98D8ABE}
[03084] 08/14/17 10:49:45.367 StorAr: Discovered removable media but no volume for disk {F7068208-71DE-44A3-B26F-4DE0F98D8ABE}
[03084] 08/14/17 10:49:45.367 [StorageArray::SetOnline()] The device's state was changed to offline.
[03084] 08/14/17 10:49:45.382 [StorageManager::ProcessVirtualDiskEvent()] The virtual disk is going offline or being removed because of an event from the Virtual Disk service, offline device
[03084] 08/14/17 10:49:45.398 PvlDrive::UpdateOnlineState()
Drive = 3234 "Unconfigured disk cartridge 2221"
ERROR = The device is offline!

We are also getting controller errors, which is funny because I think we've replaced the removable drives with new ones already.

We are using Tandberg RDX QuikStor Removable USB3 with Tandberg RDX drives.

 

Our System Admin got mad at it, and threw it to me, so any advice would be wonderful.

2 REPLIES 2

Larry_Fine
Moderator
Moderator
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Did you upgrade to BE 16 on the same physical server?

If not, there may be a difference in your new USB ports or drivers that is causing an issue?

I honestly do not know if he did or not. I know there are 2 new USB3 cards installed because i did those.