Event 1023 Windows cannot load the extensible counter DLL Backup Exec.

[Vdang]

I am getting the following events from our newly build server 2012 r2 server with BE 15. I am not sure what is causing this issue, but it appears to be related to BE and performance counters.

Log Name:      Application
Source:        Microsoft-Windows-Perflib
Date:          4/24/2015 11:02:17 AM
Event ID:      1008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXXXX
Description:
The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" />
    <EventID Qualifiers="49152">1008</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-24T18:02:17.000000000Z" />
    <EventRecordID>3405</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>XXXXXXX</Computer>
    <Security />
  </System>
  <UserData>
    <EventXML xmlns="Perflib">
      <param1>BITS</param1>
      <param2>C:\Windows\System32\bitsperf.dll</param2>
      <binaryDataSize>4</binaryDataSize>
      <binaryData>02000000</binaryData>
    </EventXML>
  </UserData>
</Event>

Log Name:      Application
Source:        Microsoft-Windows-Perflib
Date:          4/24/2015 10:53:43 AM
Event ID:      1023
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXX
Description:
Windows cannot load the extensible counter DLL Backup Exec. The first four bytes (DWORD) of the Data section contains the Windows error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" />
    <EventID Qualifiers="49152">1023</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-24T17:53:43.000000000Z" />
    <EventRecordID>3403</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>XXXXXX</Computer>
    <Security />
  </System>
  <UserData>
    <EventXML xmlns="Perflib">
      <param1>Backup Exec</param1>
      <binaryDataSize>4</binaryDataSize>
      <binaryData>7E000000</binaryData>
    </EventXML>
  </UserData>
</Event>

[CraigV]

...very, VERY old post but check it out anyway and see if this is still relevant with your version:

https://www-secure.symantec.com/connect/forums/windows-cannot-load-extensible-counter-dll-backup-exec

THanks!

[Vdang]

Hello Craig,

In that article the user indicated that he was not able to located the following file, "MSVCR71.DLL" and I was not able to locate it either; however, I dont even know if that file was suppose to be installed with BE 15.

In addition, as of today I got another message:

Log Name:      Application
Source:        Microsoft-Windows-Perflib
Date:          4/28/2015 7:44:29 AM
Event ID:      1023
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXX
Description:
Windows cannot load the extensible counter DLL MSSQL$BKUPEXEC. The first four bytes (DWORD) of the Data section contains the Windows error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" />
    <EventID Qualifiers="49152">1023</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-28T14:44:29.000000000Z" />
    <EventRecordID>4599</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>XXXXX</Computer>
    <Security />
  </System>
  <UserData>
    <EventXML xmlns="Perflib">
      <param1>MSSQL$BKUPEXEC</param1>
      <binaryDataSize>8</binaryDataSize>
      <binaryData>7E00000000000000</binaryData>
    </EventXML>
  </UserData>
</Event>

[pkh]

I would suggest that you log a support case with Symantec for them to take a look at the problem. You might want to try re-installing BE 15 first.  Backup the Data and Catalog directories under the BE installation directory before re-installing.

[VJware]

Do ensure full permissions to System, Administrators, All Application Packages are provided on the following registry key :-

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Backup Exec\Performance

You may have to provide permissions for other keys for which the events occur. (For egs, the very first event which you posted applies to BITS services, i.e. a non BE file/service and possibly due to lack of permissions)

Secondly, you could also try to reload the library using this KB - https://technet.microsoft.com/en-us/library/cc774913%28v=ws.10%29.aspx