04-24-2015 01:19 PM
I am getting the following events from our newly build server 2012 r2 server with BE 15. I am not sure what is causing this issue, but it appears to be related to BE and performance counters.
Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 4/24/2015 11:02:17 AM
Event ID: 1008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXXX
Description:
The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" />
<EventID Qualifiers="49152">1008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-24T18:02:17.000000000Z" />
<EventRecordID>3405</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>XXXXXXX</Computer>
<Security />
</System>
<UserData>
<EventXML xmlns="Perflib">
<param1>BITS</param1>
<param2>C:\Windows\System32\bitsperf.dll</param2>
<binaryDataSize>4</binaryDataSize>
<binaryData>02000000</binaryData>
</EventXML>
</UserData>
</Event>
Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 4/24/2015 10:53:43 AM
Event ID: 1023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXX
Description:
Windows cannot load the extensible counter DLL Backup Exec. The first four bytes (DWORD) of the Data section contains the Windows error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" />
<EventID Qualifiers="49152">1023</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-24T17:53:43.000000000Z" />
<EventRecordID>3403</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>XXXXXX</Computer>
<Security />
</System>
<UserData>
<EventXML xmlns="Perflib">
<param1>Backup Exec</param1>
<binaryDataSize>4</binaryDataSize>
<binaryData>7E000000</binaryData>
</EventXML>
</UserData>
</Event>
04-24-2015 02:31 PM
...very, VERY old post but check it out anyway and see if this is still relevant with your version:
https://www-secure.symantec.com/connect/forums/windows-cannot-load-extensible-counter-dll-backup-exec
THanks!
04-28-2015 01:18 PM
Hello Craig,
In that article the user indicated that he was not able to located the following file, "MSVCR71.DLL" and I was not able to locate it either; however, I dont even know if that file was suppose to be installed with BE 15.
In addition, as of today I got another message:
Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 4/28/2015 7:44:29 AM
Event ID: 1023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXX
Description:
Windows cannot load the extensible counter DLL MSSQL$BKUPEXEC. The first four bytes (DWORD) of the Data section contains the Windows error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" />
<EventID Qualifiers="49152">1023</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-28T14:44:29.000000000Z" />
<EventRecordID>4599</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>XXXXX</Computer>
<Security />
</System>
<UserData>
<EventXML xmlns="Perflib">
<param1>MSSQL$BKUPEXEC</param1>
<binaryDataSize>8</binaryDataSize>
<binaryData>7E00000000000000</binaryData>
</EventXML>
</UserData>
</Event>
04-28-2015 07:01 PM
I would suggest that you log a support case with Symantec for them to take a look at the problem. You might want to try re-installing BE 15 first. Backup the Data and Catalog directories under the BE installation directory before re-installing.
04-28-2015 09:01 PM
Do ensure full permissions to System, Administrators, All Application Packages are provided on the following registry key :-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Backup Exec\Performance
You may have to provide permissions for other keys for which the events occur. (For egs, the very first event which you posted applies to BITS services, i.e. a non BE file/service and possibly due to lack of permissions)
Secondly, you could also try to reload the library using this KB - https://technet.microsoft.com/en-us/library/cc774913%28v=ws.10%29.aspx